Senior Back Office Officer

As a Senior Back Office Officer at The Vault, you are a key hands-on contributor to back-office operations for the Digital Assets business. You ensure accurate and timely processing while supporting continuous improvement of processes that serve both regulatory compliance and business growth. You work closely with the Head of Back Office and act as a go-to person for the day-to-day operational team.

What you'll do

• Execute and monitor back-office processes for the Digital Assets business
• Process client orders and conduct settlements in cryptocurrency and fiat money
• Manage and keep customer profiles accurate and up to date
• Contribute to automation projects and the enhancement of internal back-office systems
• Maintain records for client and proprietary post-trade processing and digital asset payments
• Perform daily and monthly reconciliations, investigate discrepancies, and ensure accuracy and timely reporting to management
• Act as a point of contact for external parties to resolve operational issues and ensure smooth workflows
• Keep internal systems and records aligned with regulatory standards and business needs
• Prepare and deliver client reports with a strong emphasis on accuracy and transparency
• Prepare and submit reports required by regulators under CASP and MiCAR frameworks, in line with agreed deadlines
• Communicate with clients and colleagues regarding orders and operational matters, providing reliable support and clarity
• Support the Head of Back Office in documenting procedures, controls, and process improvements
• Guide and share knowledge with junior team members, including onboarding and day-to-day support
• Tackle ad-hoc tasks and operational challenges with accountability and initiative

What you bring

• A university degree in Finance or a related field
• 3+ years of proven experience within back-office operations, ideally within the digital assets or broader financial industry
• Knowledge of regulatory frameworks, practices, and principles within the financial industry
• Experience in preparing and submitting regulatory reports to CySEC or similar authorities
• Strong analytical skills and attention to detail, with the ability to resolve discrepancies independently
• High computer literacy and confidence in working with various systems
• A proactive mindset with the ability to balance execution and process improvement
• Good command of English

Nice to have

• Knowledge of Cyprus local regime, MiCAR and other CASP regulation frameworks
• CySEC certificate
• Experience working with record keeping in regulated business
• Experience mentoring or training colleagues

What we offer

• Competitive salary
• Annual performance bonus
• Visa support and work permit sponsorship with full support for all related arrangements
• Access to Limassol offices, including daily drinks and snacks, as well as parking facilities
• Working hours from 9:00 to 18:00, with a shorter day on Fridays until 16:30
• 24 working days of paid annual leave, in addition to statutory public and bank holidays in Cyprus
• 14 working days of paid sick leave per calendar year
• Opportunity to participate in corporate sports activities and events, and receive corporate gifts

About The Vault

The Vault is a Digital Assets business operating under CASP and MiCAR regulatory frameworks in Cyprus, serving clients with cryptocurrency and fiat money settlement and processing services.