Senior Customer Solutions Engineer

As a Senior Customer Solutions Engineer at Plume, you'll be the technical trusted advisor to Internet Service Providers, bridging their business needs with our open, hardware-independent service delivery platform. You'll engage directly with ISP customers throughout the sales cycle, from initial discovery through deployment, ensuring they realize maximum value from our WiFi, AI, and machine learning solutions that serve over 60 million locations globally.

What you'll do

• Act as a technical trusted advisor to ISPs, understanding their technical and business requirements and demonstrating how Plume's solutions meet and exceed those needs
• Conduct compelling product demonstrations and manage complex proof-of-concept and field trials, showcasing the tangible benefits of Plume's technology
• Collaborate with internal Customer Engineering, Product Management, and Operational teams to integrate Plume's solutions into customers' existing BSS/OSS, CRM, ticketing, and AI platforms using APIs and other integration methods
• Work closely with the sales organization to drive revenue, achieve sales quotas, and contribute to overall business growth
• Prepare and deliver high-impact presentations, including Quarterly Business Reviews, and represent Plume at industry events and conferences
• Provide valuable feedback to product and engineering teams based on customer requirements and market trends to inform development of new features and solutions
• Offer prompt local and remote technical support for proof-of-concepts, lab trials, and deployment ramp-ups
• Continuously research and stay current on industry standards and emerging technologies in networking, cloud architectures, and AI

What you bring

• 5+ years of related experience working with network, security, SaaS, and/or AI industries
• Strong hands-on experience in configuration and deployment of software and hardware, including WiFi, networking equipment, and cloud services
• Fundamental understanding of cloud architectures and AI principles
• Proven experience working with ISPs to deploy large-scale SaaS network solutions to millions of endpoints
• A track record of developing and maintaining professional, cooperative relationships with all levels of staff and customers
• Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues
• Advanced written and oral communication skills
• A BS/BA degree in a relevant field or equivalent work experience
• Ability to travel more than 70% of the time

Nice to have

• Deep understanding and knowledge of Residential and SMB Gateways
• Relevant certifications such as CWNA, CCNA, or AWS Solutions Architect
• In-depth industry knowledge and strong understanding of SDN and wireless technologies, solutions, and product offerings

What we offer

• Remote position based in United Kingdom or Netherlands
• Fluency in English required

About Plume

Plume is the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers. Partnering with over 400 ISP customers including Charter, Liberty Global, and J:COM, Plume uses OpenSync, an open-source silicon-to-cloud framework for smart spaces, to allow ISPs to decouple service offerings from hardware and rapidly deliver new services over a multi-vendor, open-platform architecture.