Senior Manager, IT

As Senior Manager, IT at Lattice, you lead the Corporate IT infrastructure, identity, endpoint, office technology, SaaS administration, and employee support operations. You will create a more mature operating model for IT support while driving secure automation, identity governance, and AI productivity-tool enablement. You manage a distributed team of IT engineers and support specialists and are accountable for service quality, escalation management, roadmap execution, access and endpoint hygiene, vendor coordination, and cross-functional delivery with Security, People, Workplace, Business Systems, and Engineering.

What you'll do

• Lead the technology roadmap for Corporate IT Infrastructure and Support across identity, endpoint, office technology, SaaS administration, support operations, and AI productivity-tool governance
• Own the operating model for a distributed IT team, including prioritization, escalation paths, service metrics, runbooks, change control, and support-quality expectations
• Drive MFA and identity modernization programs, including Okta Verify, Device Trust, Duo/Beyond Identity retirement, Okta environment audit, and least-privilege remediation
• Lead endpoint-management and device-compliance evolution, including Jamf-to-Iru migration, Mac hardware refresh planning, policy enforcement, and lifecycle automation
• Partner with People/HRIS and Business Systems to strengthen onboarding, offboarding, role-based access, Rippling-to-Okta workflows, SCIM provisioning, and downstream SaaS lifecycle automation
• Own employee-support readiness for SF/NY office IT infrastructure, remote-work support, AV/networking coordination, and production support escalations
• Establish safe administration and support patterns for AI productivity tools such as ChatGPT, Claude/CoWork, Console, and Cursor, and related access workflows
• Partner with Security and Compliance to improve auditability, access reviews, device posture, production change review, and evidence quality for IT-controlled systems
• Use automation and AI responsibly to improve ticket triage, knowledge management, incident summaries, migration tracking, and support communications
• Provide senior escalation support for complex IT, identity, endpoint, and SaaS incidents while coaching the team toward durable fixes
• As direct manager of the team, partner with the People team to manage hiring, onboarding, professional development, performance feedback, promotions, terminations, disciplinary procedures, and compensation actions to maintain a skilled technical and service-oriented staff
• Set clear expectations, assign ownership, delegate effectively, evaluate team activities, and maintain a consistent operating cadence
• Provide ongoing performance feedback, goal setting, coaching, and development plans for staff
• Plan for future staffing, coverage, and capability needs as the infrastructure/support function matures
• Build a strong documentation culture across runbooks, support playbooks, migration plans, system ownership, and escalation procedures
• Manage vendor/platform evaluations and renewals in partnership with Procurement, Finance, Legal, Security, and business owners
• Translate technical risks and operational tradeoffs into clear recommendations for leaders and cross-functional stakeholders

What you bring

• At least 8 years of experience in corporate IT, infrastructure, workplace technology, identity/access management, endpoint management, or enterprise SaaS administration
• 2+ years of people-management experience leading IT engineering, infrastructure, support, or workplace technology teams
• Strong hands-on or architectural depth with Okta/IAM, SSO, SAML/OIDC, SCIM, MFA, device trust, groups, policies, and SaaS provisioning
• Experience with endpoint management and compliance tooling such as Jamf, Iru, MDM platforms, Mac fleet management, device lifecycle, and hardware refresh planning
• Experience building scalable IT support operations, including escalation management, service metrics, runbooks, incident response, and customer-oriented employee support
• Ability to partner across Security, Compliance, People/HRIS, Workplace, Procurement, Finance, Legal, Engineering, Business Systems, and business leaders
• Practical automation experience using APIs, scripting, Okta Workflows, Workato, or similar tools to reduce manual operational work
• Sound judgment around access governance, least privilege, sensitive employee data, audit readiness, and production change control
• Strong written and verbal communication skills with the ability to explain technical risk and operational decisions to non-technical stakeholders

Nice to have

• Desired technology experience: Okta, Okta Verify, Google Workspace, Slack, Zoom, Jamf/Iru or similar MDM, Rippling, Lumos/IGA, Jira/JSM, Workato/Okta Workflows, ChatGPT, Claude/CoWork, Console, Cursor, and SaaS admin tooling
• Experience administering or governing AI-enabled productivity tools and applying AI to improve IT operations responsibly
• Ability to evaluate vendors and guide build-vs-buy decisions with clear business, risk, cost, and operational tradeoffs
• Prior experience in high-growth SaaS, distributed workforces, or complex enterprise technology environments

What we offer

• Estimated annual cash salary of $159,500 - $199,500
• Incentive stock options, subject to the terms of Lattice's applicable plans
• Medical, dental, and vision insurance
• Life, AD&D, and disability insurance
• Paid parental leave and paid time off inclusive of holidays and sick time
• 401(k) retirement plan
• Commuter and parking accounts
• Internet and phone stipend
• One-time work-from-home office set-up stipend
• Lunches in the office
• Financial planning and learning and development budget
• Emergency weather support and wellness apps

About Lattice

Lattice is a people success platform offering performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning. Since launching in 2016, Lattice has grown to over 5,000 customers globally, including brands like Loom, Robinhood, and Gusto.