Senior Technical Support Engineer

As a Senior Technical Support Engineer at Flow Traders, you'll be the first point of contact for end-user technical support across our Amsterdam office. You'll provide remote and on-site assistance across our Windows environment, office infrastructure, and trading floor, working closely with senior engineers and teams like Infrastructure, Network, Linux, and SRE to deliver end-to-end IT solutions.

What you'll do

• Own end-user tickets end-to-end: logging, prioritizing, triaging, resolving, and escalating incidents, problems, and service requests
• Troubleshoot hardware, operating systems, applications, printers, TVs, AV, and security devices on-site, remotely, and in the datacenter
• Set up and configure workstations, desks, and office/meeting-room equipment, including cabling for new installations
• Handle onboarding/offboarding, desk setups, and access provisioning, including Active Directory group requests, IT Shop access requests, and IAM attestation reviews
• Support trading floor operations, including high-priority incident response, trader workstation provisioning, and desk relocations
• Monitor Windows systems, servers, VDI, and enterprise applications proactively, and maintain asset inventory and device lifecycle including refresh cycles, fault diagnosis, and warranty
• Manage meeting room, AV, and reception technology across shared areas
• Document knowledge base articles and relay recurring issues and improvement ideas back to platform owners and senior engineers

What you bring

• 2-5 years in a similar role, or strong relevant internships
• Solid Windows/Microsoft fundamentals including Active Directory, Exchange, and MDM tools, plus hands-on hardware and workstation experience
• Strong problem-solving skills, a customer-focused mindset, and the ability to work under pressure and meet SLA targets
• Basic networking knowledge such as firewalls and routing, or a genuine willingness to learn
• Self-motivated, structured, and proactive approach to owning issues from start to finish
• Proficiency in English
• BSc in IT or Computer Science preferred

Nice to have

• Azure/Intune or other cloud experience
• Exposure to Linux systems and networking
• Mobile Device Management experience
• ITIL certification, Jira/Confluence familiarity, or IAM/access-management experience
• General interest in infrastructure domains like servers, networking, VDI, and virtualization

What we offer

• Competitive base salary determined by market research, experience, location, and skill set
• Annual discretionary variable remuneration allocated based on company, group, and individual performance and contribution

About Flow Traders

Flow Traders is a global team that values open and transparent communication with employees, stakeholders, and communities worldwide.