Site Reliability Engineer - Telemetry

As a Site Reliability Engineer focused on Telemetry at Kraken, you will operate and improve the shared observability platform that helps teams understand, operate, and improve production services. You work across metrics, logs, traces, alerting, dashboards, and profiling systems that make Kraken's platform observable at scale. You collaborate with Software Engineers, Platform teams, Security Engineers, and SREs to keep mission-critical services reliable and solve production problems.

What you'll do

• Operate and improve the shared platform for metrics, logs, traces, alerting, dashboards, and profiling.
• Maintain metrics collection, long-term storage, querying, dashboards, and alerting using Prometheus-compatible systems, VictoriaMetrics, Grafana, and modern alerting tools.
• Operate log pipelines using Vector, Splunk, and Loki, including reliability, throughput, and troubleshooting.
• Operate distributed tracing and profiling capabilities using Grafana Alloy, Tempo, OpenTelemetry, and Pyroscope.
• Deploy and manage telemetry services using Terraform, Terragrunt, and container orchestration across multiple environments.
• Troubleshoot missing data, slow queries, broken alerts, pipeline backpressure, and capacity issues.
• Build reusable configuration and automation that helps teams manage dashboards, alerts, and telemetry integrations safely.
• Participate in incident response and on-call, write runbooks, and improve the platform using what you learn from incidents.

What you bring

• 3+ years of experience as a Site Reliability Engineer, Platform/Infrastructure Engineer, Observability Engineer, or similar production engineering role.
• Comfortable managing production systems at scale that collect, process, store, and serve telemetry such as metrics, logs, traces, or profiles.
• Experience with Prometheus or a Prometheus-compatible monitoring stack, including metrics collection, querying, and alerting.
• Experience troubleshooting distributed production systems, including availability, latency, data flow, and capacity issues.
• Experience with Infrastructure as Code, particularly Terraform, and CI/CD.
• Experience operating containerised workloads with Nomad, Kubernetes, or similar platforms.
• Solid scripting and programming ability, and comfort using AI tools and agents such as Claude to accelerate delivery.
• Strong incident response, documentation, and collaboration skills.

Nice to have

• Experience with VictoriaMetrics, Grafana, Tempo, Loki, Vector, Splunk, Alertmanager, or OpenTelemetry.
• Experience with PromQL or LogQL, dashboards or alerts as code.
• Experience maintaining operators and their related CRDs in Kubernetes.
• Experience with Consul, Vault, AWS, and on-premises or datacentre infrastructure.
• Experience operating high-volume logging, streaming, or data pipelines.
• Experience making practical trade-offs between observability data volume, performance, and cost.
• Background in highly regulated or financial services environments where change management and audit trails are critical.

About Kraken (Payward)

Kraken, founded in 2011, is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions. It offers spot trading, margin, futures, staking, and OTC services. Kraken is part of Payward, a parent company that also operates NinjaTrader, Breakout, xStocks, Payward Services, and CF Benchmarks, building modern financial infrastructure for an open, global financial system.