Staff Product Manager – Agency Monetization & Wallet

As the Staff Product Manager for Agency Monetization & Wallet at HighLevel, you own the strategy and execution of the Reselling, Rebilling, and Wallet experiences that enable agencies and subaccounts to recover platform costs, apply markups, resell HighLevel products, and manage funds. You sit at the intersection of monetization, billing, payments infrastructure, and agency operations, working across Engineering, Design, Finance, Revenue Operations, Tax, and product teams to build a reliable, scalable system that maintains financial accuracy, transparency, and control. Your work shapes how agencies transact across HighLevel, from wallet funding and usage deductions to rebilling, markups, taxes, credits, and profitability visibility.

What you'll do

• Own the product vision, strategy, and roadmap for HighLevel's Reselling, Rebilling, and Wallet products.
• Lead the end-to-end product lifecycle, from customer discovery and strategy through execution, launch, and continuous improvement.
• Build products that simplify how agencies monetize HighLevel, manage billing workflows, and operate their businesses.
• Partner closely with Engineering, Design, Finance, Revenue Operations, Customer Success, and other product teams to deliver scalable, customer-centric solutions.
• Drive product decisions by leveraging customer research, market insights, experimentation, and data.
• Balance customer needs, business objectives, technical complexity, and platform scalability to deliver high-impact outcomes.
• Define success metrics, monitor product performance, and continuously improve customer experience through data-driven iteration.
• Influence product direction across multiple teams and align stakeholders around a shared product vision.
• Mentor Product Managers and contribute to strengthening product strategy, execution, and product management best practices across the organization.

What you bring

• 8+ years of Product Management experience, including ownership of complex financial or payments infrastructure in SaaS or fintech environments.
• Proven ability to design, ship, and scale systems that handle large volumes of financial transactions and reconciliations.
• Deep understanding of Stripe's ecosystem, including Connected Accounts, Treasury, Payment Intents, Tax APIs, and reconciliation workflows.
• Strong grasp of global payments, multi-currency management, and FX settlement across regions including the US, EU, Canada, India, and Australia.
• Experience implementing or integrating tax compliance systems such as Stripe Tax, Avalara, or internal frameworks for B2B and reseller transactions.
• Demonstrated ability to work across finance, tax, and engineering teams to ensure accounting accuracy and regulatory alignment.
• High comfort with hands-on execution, including data validation, variance analysis, and mapping product usage to revenue.
• Analytical mindset with experience using SQL, BI tools, or financial data models to diagnose issues and validate hypotheses.
• Strong stakeholder management and communication skills, with the ability to simplify complex financial concepts for cross-functional audiences.
• Track record of driving measurable impact through systemic improvements, automation, and data-driven decisions.

Nice to have

• Prior experience building or managing usage-based billing or embedded finance platforms.
• Familiarity with accounting systems such as NetSuite, Chargebee, or QuickBooks and their integration with payment data pipelines.
• Understanding of reseller ecosystems, margin management, and agency billing workflows.
• Experience with cross-border compliance and digital goods taxation including VAT, GST, and HST.
• Exposure to financial ledger design, double-entry accounting models, or journal reconciliation automation.
• Strong technical fluency with APIs, data pipelines, and internal tools related to payments and finance.
• Background in high-scale SaaS or fintech environments such as Stripe, Shopify, Adyen, PayPal, or B2B billing systems.
• Experience operating in remote, global teams with complex stakeholder alignment across functions and time zones.

About HighLevel

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. The platform supports SMBs across 150+ countries and enables more than 1.5 billion messages, 200 million leads and 20 million conversations monthly for over 1 million businesses. HighLevel operates as a global, remote-first organization with over 2,000 team members across 10+ countries.