Strategic Account Manager

As a Strategic Account Manager at Sardine, you manage a portfolio of customers and act as their primary stakeholder within the company, helping them maximize the value of our fraud, payments, and compliance products. You work daily with Sardine teams across risk analytics, data science, integrations, and product to help customers meet their risk, fraud, compliance, and payment needs. Sardine is the leading agentic risk platform for fighting financial crime, trusted by companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com.

What you'll do

• Be the primary point of contact for customers, handling day-to-day and strategic problems and opportunities while helping maximize their ROI in Sardine
• Build a thorough understanding of our product, technology, and strategy and communicate these clearly to customers
• Translate complex product and technology problems into simple, actionable solutions and manage the solution process both internally and externally
• Speak knowledgeably about fraud and compliance best practices and advise customers accordingly
• Build, monitor, and communicate KPIs to clients
• Provide strategic analysis and critical thinking as you plan long-term expansion with customers
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and communicate findings to customers

What you bring

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate APIs
• Domain experience in fraud, payments, compliance, fintech, or AML/KYC
• Strong presentation skills for both virtual and in-person meetings with various stakeholders
• Previous customer-facing experience, preferably with a technical product
• Exceptional project management skills and the ability to synthesize multiple inputs while balancing stakeholder needs
• Proficiency in using business intelligence tools
• Strong analytical skills with the ability to extract insights from data
• The ability to translate complex strategies into actionable processes and outcomes
• Natural relationship-building and collaboration skills
• A drive to continuously improve processes and make customers more efficient

Nice to have

• Experience working within the banking vertical

What we offer

• Generous compensation in cash and equity with early exercise for all options, including pre-vested
• Remote-first work culture, work from anywhere
• Flexible paid time off and year-end break
• Health insurance, dental, and vision coverage for employees and dependents (US and Canada specific)
• 4% matching in 401k / RRSP (US and Canada specific)
• MacBook Pro delivered to your door
• One-time stipend to set up a home office (desk, chair, screen, etc.)
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual learning stipend

About Sardine

Sardine is the leading agentic risk platform for fighting financial crime. The integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine's platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide.