Strategic Account Manager

As a Strategic Account Manager at Sardine, you'll be the primary point of contact for a portfolio of customers, helping them maximize the value of our agentic risk platform for fighting financial crime. You'll blend account management with solution architecture, working across fraud prevention, payments, and compliance products while collaborating daily with Sardine's risk analytics, data science, integrations, and product teams.

What you'll do

• Serve as the primary point of contact for your customers, addressing day-to-day and strategic opportunities while helping maximize their ROI with Sardine
• Build a thorough understanding of our product, technology, and strategy and communicate these clearly to customers
• Translate complex product and technology problems into simple, actionable solutions and manage the solution process both internally and externally
• Advise customers on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients
• Provide strategic analysis and critical thinking as you plan long-term customer expansion
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers

What you bring

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate APIs
• Domain experience in compliance, fintech, or AML/KYC
• Strong presentation skills for both virtual and in-person meetings with various stakeholders
• Previous customer-facing experience, preferably with a technical product
• Exceptional project management skills and the ability to synthesize inputs and balance the needs of multiple stakeholders
• Proficiency in using business intelligence tools
• Strong analytical skills with the ability to draw insights from data
• The ability to translate complex strategies into actionable processes and outcomes
• Natural relationship-building and collaboration skills
• A mindset focused on continuous process improvement

What we offer

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Remote-first work culture with flexibility to work from the UK, Bulgaria, Estonia, Germany, Ireland, Lithuania, Netherlands, Poland, Portugal, or Spain
• Flexible paid time off and year-end break
• Health insurance, dental, and vision coverage for employees and dependents (US and Canada)
• 4% matching in 401k or RRSP (US and Canada)
• MacBook Pro delivered to your door
• One-time stipend to set up a home office
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual learning stipend

About Sardine

Sardine is the leading agentic risk platform for fighting financial crime, helping organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. The platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.