Strategic Account Manager

As a Strategic Account Manager at Sardine, you'll be the primary point of contact for a portfolio of customers using the leading agentic risk platform for fighting financial crime. You'll act as both account manager and solution architect, helping customers maximize ROI while collaborating across Sardine's risk analytics, data science, integrations, and product teams to address their fraud, compliance, and payment needs.

What you'll do

• Serve as the primary point of contact for your customers, addressing day-to-day and strategic needs while helping maximize their ROI in Sardine
• Build deep knowledge of Sardine's product, technology, and strategy and communicate these clearly to customers
• Translate complex product and technology problems into simple, actionable solutions and manage the solution process internally and externally
• Advise customers on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients
• Provide strategic analysis and critical thinking as you plan long-term customer expansion
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and communicate findings to customers

What you bring

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, including understanding of how customers integrate APIs
• Domain experience in compliance, fintech, or AML/KYC
• Strong presentation skills for both virtual and in-person meetings with various stakeholders
• Previous customer-facing experience, preferably with a technical product
• Exceptional project management skills and the ability to balance the needs of multiple stakeholders
• Proficiency in using business intelligence tools
• Strong analytical skills with the ability to draw insights from data
• Ability to translate complex strategies into actionable processes and outcomes
• Natural relationship-building and collaboration skills
• A mindset focused on continuous process improvement

What we offer

• Base pay range of $150,000-$180,000 USD or CA$150,000-$220,000 CAD, plus bonus and equity
• Early exercise for all stock options, including pre-vested
• Remote-first work culture with flexibility to work from anywhere
• Flexible paid time off and year-end break
• Health insurance, dental, and vision coverage for employees and dependents (US and Canada)
• 4% matching in 401k or RRSP (US and Canada)
• MacBook Pro delivered to your door
• One-time home office setup stipend for desk, chair, screen, and other equipment
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual learning stipend

About Sardine

Sardine is the leading agentic risk platform for fighting financial crime, helping organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Trusted by companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com, Sardine's platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. The company maintains hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo while operating as a remote-first organization.