Strategic Account Manager

As a Strategic Account Manager at Sardine, you'll own relationships with enterprise customers relying on our agentic risk platform to fight financial crime. This hybrid Account Manager and Solution Architect role puts you at the center of customer success, managing a portfolio of strategic accounts while collaborating daily with Sardine's fraud, payments, and compliance teams to maximize customer ROI and drive expansion opportunities.

What you'll do

• Own strategic relationships as the primary point of contact for large-scale enterprise accounts, managing day-to-day needs and identifying opportunities to maximize customer ROI
• Drive account growth by proactively identifying expansion and upsell opportunities within major accounts to meet long-term revenue and growth goals
• Lead end-to-end implementation and go-live, coordinating with Implementation Engineers and Product Managers to ensure successful account launches
• Provide technical and fraud advisory by translating complex product and technology issues into actionable solutions and advising clients on fraud prevention and compliance best practices
• Monitor fraud and performance KPIs, building and communicating key metrics such as fraud rates and system performance to clients with strategic analysis to support long-term account growth
• Partner across teams including Solutions Architects, Data Scientists, and Data Analysts to proactively identify new fraud typologies and communicate findings to customers

What you bring

• A Bachelor's degree in Business, Engineering, or a related field
• Full professional fluency in Portuguese, English, and Spanish with strong presentation skills for virtual and in-person meetings across stakeholder levels
• 7+ years in B2B SaaS account management (as an Account Manager, Customer Success Manager, or Solutions Architect), ideally with a technical product in a high-growth or startup environment
• Background in at least two of the following: payments, fraud, crypto, or compliance, including familiarity with the Brazilian market, payment processing, fraud typologies, and KYC/AML/sanctions screening

Nice to have

• Strong analytical skills with experience using BI tools and AI to inform and enhance your work
• Working knowledge of API integrations, sufficient to provide first-level technical support in partnership with Integrations and Support Engineer teams
• Comfort managing requests across Salesforce, Pylon, Notion, and the Sardine Dashboard

What we offer

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Remote-first work culture, work from anywhere
• Flexible paid time off and year-end break
• MacBook Pro delivered to your door
• One-time stipend to set up a home office (desk, chair, screen, etc.)
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual learning stipend

About Sardine

Sardine is the leading agentic risk platform for fighting financial crime, unifying data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. The platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine.