Support Officer

As a Support Officer at Teroxx, you serve as the first point of contact for users of our digital assets platform, providing assistance with inquiries, technical issues, and general support. You play a key role in ensuring a positive user experience while maintaining the highest standards of accuracy and professionalism. You can be based in either our Nicosia or Larnaca office in Cyprus.

What you'll do

• Undertake customer profile checks and handle management tasks
• Monitor support systems and escalate issues as needed
• Support internal teams with operational or system-related queries
• Maintain and update internal records and databases
• Oversee and manage support emails, live chats, and manual order processes
• Collaborate with the Head of Support and operations teams on system improvements

What you bring

• Backend or backoffice experience in financial services
• Native-level fluency in German (C2) and business-level English
• Strong attention to detail and organizational skills
• Proficiency in office software and backend tools such as CRM systems
• Good communication and problem-solving skills
• Ability to work independently and handle sensitive information
• Familiarity with ticketing and support systems

Nice to have

• Interest or basic knowledge of crypto assets

What we offer

• Competitive salary aligned with experience and market standards
• Hybrid work model with rotating shift options: 06:00-15:00 (hybrid), 11:00-20:00 (hybrid), or 14:00-23:00 (work from home)
• Modern offices designed for comfort and productivity
• Supportive and collaborative team environment

About Teroxx

Teroxx is a digital assets boutique specializing in digital assets management and blockchain-based solutions. We offer tailored, secure, and transparent services to private and corporate clients in the cryptocurrency sector, bridging traditional finance with the digital economy.