Team Lead, Customer Due Diligence Operations (KYB)

As a Team Lead, Customer Due Diligence Operations (KYB) at OKX, you lead a team responsible for reviewing customer KYC cases flagged by our onboarding systems for potential money laundering, terrorist financing, Bank Secrecy Act violations, and other AML or fraud-related risks. This is a high-impact role at one of the fastest-growing global cryptocurrency exchanges, requiring prior know-your-customer and sanctions compliance experience.

What you'll do

• Provide people management and development to your team while ensuring service level standards are met
• Liaise with the Compliance department and management across business units
• Oversee new client onboarding and implement process enhancements to improve the customer experience
• Monitor periodic reviews to ensure regulatory requirements are met
• Operate with independence and exercise autonomous judgment in decision-making
• Act as a subject matter expert to stakeholders and other team members
• Prepare daily and weekly metrics and progress reports
• Serve as the primary contact point for client questions and internal and external stakeholder inquiries
• Maintain all legal and customer files and data in accordance with European Regulations and Group policies
• Investigate potential matches generated by the sanctions screening application and ensure appropriate action is taken, including review of PEPs and adverse media news
• Provide information to management regarding AML and CDD issues
• Maintain high quality service standards across customer and internal department inquiries, escalating appropriately
• Manage specific projects as they arise

What you bring

• 3+ years of experience in KYC/KYB, Anti-Money Laundering (AML) Compliance, or a similar compliance or risk control function in the financial services industry, working across multiple jurisdictions
• A Bachelor's Degree or relevant equivalent experience or professional qualification
• Proven people management experience with the ability to see the big picture without losing attention to detail
• Strong communication, planning, and organisational skills
• Excellent command of spoken and written English

Nice to have

• ACAMS or ICA certification or demonstrated knowledge of AML regulations
• Experience working with teams across global offices and time zones
• Ability to research, process, and interpret large amounts of information daily and make ethical decisions with integrity

What we offer

• Competitive remuneration package including basic salary, KPI allowances, shift allowances, and yearly bonuses
• Meal allowance
• Unlimited transport allowance (terms and conditions apply)
• Monthly team building
• RM 3,500 training and wellness benefits per annum
• Convenient workplace location (5 minutes walk from MRT TRX)
• Insurance coverage for employees and dependants
• Excellent prospects for growth and promotion with assistance, skill development opportunities, mentoring, and training programmes
• Employee engagement, recognition and appreciation program
• Multinational working environment where you interact with individuals from various backgrounds, cultures, and nations

About OKX

OKX is a leading cryptocurrency exchange and developer of OKX Wallet, giving millions access to crypto trading and decentralized applications. OKX is trusted by hundreds of large institutions seeking access to crypto markets and is backed by Proof of Reserves. Part of OKG, a group bringing blockchain value to users worldwide through products including OKX, OKX Wallet, and OKLink, OKX operates globally united by core principles: We Before Me, Do the Right Thing, and Get Things Done.