Team Lead, Customer Due Diligence Operations (KYB)

As a Team Lead in Customer Due Diligence Operations at OKX, you lead a compliance team responsible for reviewing customer KYC cases identified through our onboarding systems for potential money laundering, terrorist financing, Bank Secrecy Act violations, and other AML or fraud-related concerns. This role combines people management, regulatory oversight, and direct involvement in KYB compliance across a leading global cryptocurrency exchange.

What you'll do

• Provide people management and development responsibilities and ensure your team meets service level standards
• Liaise with the Compliance department and management within business units
• Oversee new client onboarding and assist in implementing process enhancements to improve the client onboarding experience
• Monitor periodic reviews to ensure regulatory requirements are met
• Investigate possible matches generated by the scanning application used to screen customers against sanctions, PEPs, and adverse media news, ensuring appropriate action is taken
• Prepare daily and weekly metrics and progress reports
• Act as a subject matter expert to stakeholders and team members
• Serve as the contact point for questions from clients and internal or external stakeholders
• Ensure all legal and customer files and data are maintained in accordance with European Regulations and Group policies
• Provide information to management regarding AML and CDD issues
• Maintain a high quality service level, handling all queries professionally and escalating where appropriate
• Manage specific projects as they arise

What you bring

• 3+ years of related experience in KYC/KYB, Anti-Money Laundering (AML) Compliance, or a similar compliance or risk control function in the financial services industry, with experience across multiple jurisdictions
• A Bachelor's Degree or relevant equivalent experience or professional qualification
• Proven people management experience with the ability to see the big picture without losing attention to detail
• Strong communication, planning, and organisational skills
• Excellent command of spoken and written English

Nice to have

• ACAM, ICA certification, or demonstrated knowledge of AML regulations
• Experience working with teams across global offices and time zones
• The ability to research, process, and interpret large amounts of information daily to make ethical decisions with integrity

What we offer

• Competitive remuneration package including basic salary, KPI allowances, shift allowances, and yearly bonuses
• Meal allowance
• Unlimited transport allowance (terms and conditions apply)
• Monthly team building
• RM 3,500 training and wellness benefits per annum
• Convenient workplace location (5 minutes walk from MRT TRX)
• Insurance coverage for employees and dependants
• Growth and promotion prospects with assistance, opportunities for skill development, mentoring, and training programmes
• Employee engagement, recognition and appreciation programme
• Multinational working environment

About OKX

OKX is a leading crypto exchange and developer of OKX Wallet, providing millions with access to crypto trading and decentralized applications. The company is trusted by hundreds of large institutions seeking access to crypto markets and backed by Proof of Reserves. OKX is part of OKG, a blockchain group bringing value to users worldwide through products including OKX, OKX Wallet, and OKLink.