Technical Account Director

As a Technical Account Director at OKG, you gather business requirements and API feedback from institutional customers and internal stakeholders to drive continuous improvement of global API products. You monitor competitive landscape and industry trends, translate them into actionable product roadmaps, and use data analytics to identify opportunities for increasing client trading volumes and revenue. You build and maintain strong relationships with customers and strategic partners worldwide, leveraging their feedback to shape product enhancements.

What you'll do

• Gather business requirements and API feedback from internal and external stakeholders, including institutional customers, to continuously improve global API products through an effective iteration process
• Monitor the competitive landscape and global industry trends, translating insights into actionable API product roadmaps aligned with business needs
• Use data analytics to generate insights into global client behaviour and identify opportunities to increase clients' trading volumes and revenue
• Build and maintain strong relationships with customers and strategic partners worldwide, leveraging their feedback to inform product enhancements and future development

What you bring

• A strong interest in both the blockchain and finance industries
• Experience in Product Management or Engineering, preferably related to trading or technology platforms, especially in network and API endpoints
• A Bachelor's or Master's degree in Engineering, Mathematics, or Finance
• A proactive, self-driven approach with a logical and data-driven mindset, strong team collaboration skills, and effective communication abilities
• Proficiency in English and conversational Mandarin to cross-functionally communicate with non-English speaking engineers
• The ability to think systematically with a clear problem-solving approach when facing issues, skilled at breaking down and simplifying complex problems from both a technical and revenue perspective
• Enthusiasm for the Technical Account Manager role, especially in delivering technical solutions and support that drive customer success
• Resilience under pressure, self-motivation, and a commitment to growing beyond current capabilities

Nice to have

• Experience in crypto, blockchain, building businesses, fintech, and/or financial markets
• Experience trading financial products such as stocks, funds, forex, futures, or options
• Knowledge of data analytical tools like Python and SQL

What we offer

• Competitive total compensation package
• Learning and development programs and education subsidy for your growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for you and dependants

About OKG

OKG is a blockchain group bringing the value of crypto to users around the world through leading products including OKX (a leading crypto exchange and trading platform), OKX Wallet (giving millions access to crypto trading and decentralized applications), and OKLink. OKX is trusted by hundreds of large institutions seeking access to crypto markets and is backed by Proof of Reserves.