Technical Operations Analyst

As a Technical Operations Analyst at coins.ph, you ensure seamless integration between external partners and internal systems. You serve as the primary point of contact for technical onboarding, troubleshooting, and cross-functional coordination, helping deliver a smooth and efficient partner experience. Coins is the most established crypto brand in the Philippines, trusted by more than 18 million users and fully regulated by the Bangko Sentral ng Pilipinas (BSP).

What you'll do

• Act as the main liaison for partners during the technical integration phase, providing hands-on guidance and support.
• Troubleshoot and resolve technical issues encountered by partners, ensuring timely and effective solutions.
• Explain integration requirements, system capabilities, and technical workflows to both technical and non-technical stakeholders.
• Monitor integration progress and proactively address potential blockers to avoid delays.
• Bridge communication between external partners and internal engineering teams to ensure alignment on requirements and timelines.
• Translate technical concerns into actionable items for developers, and relay updates or solutions back to partners in a clear and concise manner.
• Provide consistent status updates to stakeholders, ensuring transparency throughout the integration lifecycle.
• Facilitate meetings, discussions, and documentation to support smooth collaboration across teams.
• Identify inefficiencies in current integration and operational workflows, and recommend improvements to enhance speed and quality.
• Develop and maintain documentation, playbooks, and best practices for partner integrations and technical support.
• Contribute to the standardization of processes to improve scalability and consistency across multiple integrations.
• Stay informed on industry trends, emerging technologies, and integration best practices to continuously enhance platform capabilities.
• Support various operational and technical initiatives as needed, including ad hoc analysis, reporting, and project coordination.
• Assist in testing, validation, and quality assurance efforts related to integrations and system updates.

What you bring

• A bachelor's degree (or higher) in Computer Science, Information Technology, Engineering, or a related field.
• Familiarity with tools such as Jira and Confluence.
• Excellent communication and interpersonal skills.
• Experience with at least one backend programming language such as Java, Python, or Node.js.
• A basic understanding of APIs, system integrations, and RESTful services.
• Experience with debugging, troubleshooting, and log analysis.
• Familiarity with SQL and basic database concepts.
• Experience working with cross-functional teams.
• Strong problem-solving and analytical skills.
• Ability to manage multiple tasks and prioritize effectively.
• Attention to detail with strong organizational skills.

Nice to have

• Experience in technical support, operations, or integration roles.
• Exposure to Agile/Scrum methodologies.
• Experience in fintech, SaaS, or similar tech-driven industries.
• Willingness to learn new technologies and adapt to changing requirements.

About coins.ph

coins.ph is the most established crypto brand in the Philippines, trusted by more than 18 million users. It is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and was the first crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.