User Operations Expert

As a User Operations Expert at Bybit, you own growth-oriented product operations and strategy for the platform's core products. You drive user trading through product mechanism optimization, content and community capabilities, segmentation, and personalized 1:1 product experiences, anchored on user lifecycle KPIs across signup, KYC, first deposit, first trade, active/repeat, dormancy, and winback.

What you'll do

• Deliver against eFTD/eFTT conversion, retention, resurrection rate, and user Net LTV by setting stage-specific operating strategies and growth cadences
• Build a segmentation framework based on user attributes, behavior, and lifecycle stage, then design and ship end-to-end user journeys covering onboarding, first-deposit nudging, engagement, dormancy prevention, and winback
• Build a granular segmentation and tagging system to deliver personalized recommendations and differentiated strategies across product content, tasks, perks, incentives, and messaging so each user sees what is relevant to them
• Design and ship lifecycle programs for activation, engagement/habit-building, high-value cultivation, dormancy prevention, and winback, each solving the core problem of its stage
• Lead the design and iteration of trading-driving product mechanisms such as task systems, tiering, perks/rewards, content and community platforms like ByX
• Track D1/D7/D30 retention, FTD conversion, repeat rate, and Net LTV; run independent analysis with AI; validate strategies and mechanisms through A/B testing
• Work with Product, Data, Marketing, Algorithm, and regional teams to embed lifecycle and personalization strategies into product and operating plans

What you bring

• 3+ years in growth or product operations, with quantifiable growth results
• Deep understanding of the user lifecycle and growth funnel, with the ability to design scalable operating mechanisms
• Strong data-driven decision making, with a track record of shipping into production
• Fluent English and the ability to drive execution in a global team environment
• Hands-on data analysis and A/B testing experience, clear reasoning, and strong execution

Nice to have

• Trading platform, financial, or FinTech product operations or growth background
• Community operations experience at comparable competitor products

What we offer

• Study Growth Fund to support your professional development and continuous learning
• Internal events including regular team-building activities, workshops, and events designed to promote collaboration and innovation
• Global collaboration working alongside colleagues from around the world
• Career advancement opportunities within a rapidly expanding global company
• Internal mobility and long-term development support with access to internal job opportunities

About Bybit

Established in 2018, Bybit is one of the world's leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. The platform delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3, recognized as one of the most trusted and transparent platforms in the digital asset industry.