VIP Client Services Manager

Join QUTOU TECHNOLOGY as a VIP Client Services Manager to support our expansion within the Web3 and FinTech industry. You will serve as a primary point of contact for users, manage complex customer issues, lead training initiatives, and drive product improvements through systematic feedback analysis.

What you'll do

• Serve as a primary point of contact for users, providing prompt, friendly, and accurate support on trading activities and platform functionalities
• Oversee and streamline the resolution of intricate customer issues, ensuring all customer needs are met efficiently and satisfactorily
• Design and implement comprehensive training programs for the customer service team, equipping them with in-depth product and service knowledge to elevate support standards
• Systematically collect, analyze, and report user feedback and market data, contributing directly to the continuous improvement and evolution of products and services

What you bring

• 1+ years of proven experience in customer service within a cryptocurrency exchange, coupled with a solid understanding of exchange products
• Exceptional communication and interpersonal skills, enabling you to effectively coordinate internal and external stakeholders to address and resolve user complaints
• A proactive and continuous learning mindset, staying abreast of the latest industry developments to provide up-to-date and reliable information
• A strong passion for Web3, financial markets, and the blockchain industry, with prior experience in these areas highly advantageous
• Collaborative team approach with a high degree of integrity and enthusiasm for your work

About QUTOU TECHNOLOGY

QUTOU TECHNOLOGY is an information technology consultancy founded in 2021, focused on the Web3 and FinTech sectors.