VIP Relationship Manager

Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role.

As a US Relationship Manager at MetaMask, you own relationships with high-volume traders and high-net-worth individuals (HNWIs) across the Trade and Money VIP programmes. MetaMask is launching an official VIP programme in early 2027, and your pilot data shows that traders bring their trading activity to MetaMask when someone owns the relationship with them. The US market is competitive with established exchanges offering mature VIP services; you will win people over with trust, product access, and time spent in person.

What you'll do

• Find, recruit, onboard and retain VIP traders and HNWIs in the US.
• Build relationships across the US trader, HNWI and community landscape through industry networks, referrals, events and inbound interest.
• Negotiate and agree VIP terms with candidates within MetaMask's programme guidelines.
• Act as each VIP's main point of contact, bringing in Support, Product, Marketing and leadership when needed.
• Host and attend VIP gatherings across the US, working with the Events team and travelling regularly to key US hubs and industry events.
• Turn conversations with VIPs into insights on trading behaviour, competitor offers, market shifts and product gaps, and share findings with Product.
• Adapt VIP materials and communications for a US audience in line with Legal guidance.
• Track and report on pipeline, volume, fees and retention.

What you bring

• Experience in VIP, account management or business development in crypto, exchanges, brokerages or fintech.
• A credible network among high-volume US traders, HNWIs, KOLs or communities, or a track record of building one.
• Excellent written and spoken English, and the polish to work with high net-worth clients.
• A good understanding of the US trading landscape and how traders compare offers.
• Comfort working towards volume, fee and deposit targets.
• Solid knowledge of on-chain trading and DeFi.
• Sound judgement on US regulation and comfort working with Legal guidance.

Nice to have

• Experience hosting private events or community gatherings for high-value and HNWI clients.
• Familiarity with MetaMask products across trading features and the Money Account.
• A product mindset: you can turn feedback into clear requirements.

What we offer

• US pay range: $1 (note that compensation for candidates based outside the US, including Canada, EMEA, and LATAM, will be determined based on location, experience and skills during the interview process)

About MetaMask

MetaMask is a self-custodial financial platform with 100M+ downloads and users in roughly 190 countries, processing trillions in cumulative transaction volume. The team is building the operating system for your money: one place to hold, move, grow, and use anything you own. MetaMask operates as a remote-first, global team.