VIP Relationship Manager | Global Crypto Exchange

A leading global cryptocurrency exchange is hiring a VIP Relationship Manager to join their Sydney office and expand their presence across the Australian market. You will focus on high-net-worth individuals, family offices and sophisticated private clients, originating new business, building long-term relationships and delivering an exceptional client experience. Working alongside the institutional team, you will help clients access a comprehensive suite of digital asset products and services while contributing directly to growth across Australia.

What you'll do

• Drive revenue growth across Australia through the acquisition, onboarding and long-term retention of high-value VIP clients
• Develop and execute strategies to grow assets under management (AUM) and maximise client lifetime value across the firm's product offering
• Build and manage relationships with high-net-worth individuals, family offices and sophisticated investors, acting as their trusted relationship manager
• Identify, develop and execute strategic partnerships that generate new client acquisition opportunities and strengthen market presence
• Generate new business through referrals, networking and proactive business development activities
• Deliver a premium client experience by working closely with internal teams to ensure efficient onboarding, account management and issue resolution
• Collaborate with executive leadership to support broader commercial initiatives and contribute to the continued growth of the Australian business
• Represent the business at industry events, networking functions and client meetings, acting as a trusted ambassador within the Australian digital assets community
• Maintain a strong understanding of market developments, competitor activity and the evolving regulatory landscape to identify commercial opportunities

What you bring

• Proven experience managing or acquiring high-net-worth clients within cryptocurrency, digital assets, private banking, wealth management, financial markets or online trading
• Demonstrated success generating new business and consistently achieving commercial or revenue targets
• Experience developing relationships with high-net-worth individuals, family offices, sophisticated investors or active traders
• Strong understanding of cryptocurrency markets and the digital assets ecosystem, including the products and services relevant to sophisticated investors
• Excellent communication, presentation and negotiation skills
• Strong commercial acumen, with the ability to identify opportunities and develop tailored solutions for clients
• Knowledge of the Australian financial services landscape and the regulatory environment surrounding digital assets