VIP Relationship Manager, Vietnam

As a VIP Relationship Manager at OKX, you drive the company's growth in high-value markets while building long-term relationships with influential clients. You play a key part in shaping OKX's VIP strategy and expanding its footprint across the local Vietnamese market.

What you'll do

• Manage relationships with VIP clients in the local market
• Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts
• Develop and implement customer service processes and systems, including management rules and monitoring of key customer status
• Analyze client behavior to identify unspoken needs and prepare key customer analysis reports
• Collaborate with stakeholders across departments to deliver optimal service solutions and experiences
• Drive growth of potential clients through product offerings, offline marketing activities, events, and campaigns
• Partner with marketing teams to enhance brand awareness and drive leads and conversions among VIP tiers
• Maintain accurate data and information for weekly updates and analysis

What you bring

• 4+ years of experience in sales and client services functions within the international financial sector, preferably in banking or investments
• A proven track record managing client portfolios including institutional clients, high net-worth individuals, and private bank customers
• Strong communication and written skills in both English and Vietnamese to effectively communicate with Vietnamese-speaking stakeholders
• The ability to thrive under pressure and meet tight deadlines while maintaining excellent multitasking skills

Nice to have

• Experience working with trading platforms or exchanges

What we offer

• Competitive total compensation package
• Learning and development programs and education subsidy for your growth and development
• Various team building programs and company events

About OKX

OKX is a leading crypto exchange and developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications. OKX is also a trusted brand for hundreds of large institutions seeking access to crypto markets. OKX is part of OKG, a group bringing the value of blockchain to users around the world through products including OKX, OKX Wallet, and OKLink.