AI Infrastructure Operations Engineer - Compute & Storage - Highrise AI

As an AI Infrastructure Operations Engineer at Highrise AI (a subsidiary of Hut 8 Corp.), you provide Tier 2 operational support for large-scale GPU compute and storage platforms. You own technical tickets, restore service, investigate recurring issues, and maintain reliable day-to-day operation of production AI clusters, working closely with the NOC, on-site technicians, SRE teams, and senior infrastructure engineers.

What you'll do

• Own and manage escalated incidents, service requests, and problem tickets from initial technical triage through resolution, escalation, or documented handoff.
• Diagnose compute and storage faults using system logs, monitoring dashboards, management interfaces, and approved diagnostic tools.
• Assess severity and customer impact; coordinate with the NOC and site teams to restore service within operational and SLA targets.
• Produce clear troubleshooting records, timely ticket updates, shift handovers, and actionable Tier 3 or OEM escalations.
• Troubleshoot Linux servers, GPU health alerts, boot failures, firmware and driver issues, hardware faults, and resource availability problems.
• Support node provisioning, reimaging, configuration changes, routine maintenance, and return-to-service validation using established automation and runbooks.
• Investigate Kubernetes and Slurm node or workload failures, working with platform engineers when application or scheduler-level escalation is required.
• Perform first-level analysis of connectivity or GPU communication symptoms and engage network or Tier 3 engineers for deeper fabric and performance investigation.
• Monitor and troubleshoot distributed and high-performance storage systems, including capacity, throughput, availability, and client connectivity.
• Investigate filesystem mount failures, storage-node or disk alerts, degraded services, and access or performance complaints.
• Execute approved recovery, maintenance, and component replacement workflows with storage vendors and data hall technicians.
• Support operational tasks across file, object, and block storage platforms as deployed at Highrise sites.
• Assist with upgrades, planned maintenance, cluster expansions, and validation activities following established change controls.
• Maintain accurate asset, configuration, and ticket records; improve runbooks, troubleshooting checklists, and knowledge articles.
• Identify recurring incidents and automate repeatable operational work with scripts and existing infrastructure management tools.
• Collaborate with remote engineering teams, on-site technicians, OEMs, and vendors to resolve issues safely and efficiently.

What you bring

• A bachelor's degree in computer science, engineering, or a related discipline, or equivalent hands-on experience.
• 3 to 6 years of experience supporting Linux servers, HPC, cloud, or data center infrastructure in a production environment.
• Practical troubleshooting experience with enterprise compute hardware, BMC interfaces (iDRAC, iLO, or equivalent), operating systems, and monitoring tools.
• Working familiarity with storage technologies such as NFS, distributed filesystems, object storage, and storage performance fundamentals.
• Experience using ticketing systems, change management procedures, and Bash or Python scripting for routine diagnostics and automation.
• Structured, evidence-driven troubleshooting with sound judgment on when to remediate, collaborate, or escalate.
• Strong ownership of tickets, attention to operational detail, and commitment to reliable customer service.
• Ability to work effectively across NOC, SRE, hardware, network, storage, and Tier 3 engineering teams.
• Clear written and verbal communication in English.

Nice to have

• Exposure to NVIDIA GPU systems, InfiniBand/RDMA, Kubernetes, Slurm, or AI/HPC storage platforms.

What we offer

• Full-time engineering role supporting large-scale AI compute infrastructure across multiple sites.
• Hybrid or remote work depending on location.
• Travel to data centers for cluster commissioning, acceptance, and complex troubleshooting.
• Opportunity to work with bright, driven peers from a range of educational and professional backgrounds.
• Access to a leadership team of serial entrepreneurs and seasoned executives.
• Steep learning curve with lessons from both senior and junior team members.
• Ability to build a professional network at the intersection of technology, energy, and infrastructure.

About Highrise AI

Highrise AI is a GPU-native infrastructure platform built for modern AI workloads, delivering scalable GPU compute across dedicated clusters, managed cloud, and confidential environments. Highrise combines bare-metal performance with full-stack orchestration, API-driven access, and hardware-enforced isolation to support training, fine-tuning, and production-scale deployment of AI models. Highrise is a subsidiary of Hut 8 Corp., an energy infrastructure platform that integrates power, digital infrastructure, and compute at scale.