Analyst, Trading Operations

As an Analyst in Trading Operations at ICE, you serve as first-line support for NYSE Group's affiliated Digital Asset ATS (pending regulatory approvals) and Global OTC ATS. You monitor trading activity, identify and escalate issues, and partner with cross-functional teams to ensure uninterrupted trading operations across both platforms. This operationally critical role requires comfort with non-traditional hours, blockchain-based trade infrastructure, and the evolving regulatory landscape for digital asset securities.

What you'll do

• Provide real-time trading operational support for NYSE Group's affiliated Digital Asset ATS and Global OTC ATS.
• Monitor trading activity, system performance, and order flow across both platforms.
• Execute daily checkout procedures and maintain accurate electronic logs of trading issues, disputes, and resolutions.
• Assist participant firms with inquiries related to order types, trading functionality, and settlement status.
• Support bust/cancel determinations, clearly erroneous execution (CEE) reviews, and error account escalations in coordination with compliance and legal teams.
• Provide shift coverage aligned with NYSE Group's affiliated Digital Asset ATS's extended trading hours as part of a rotating team.
• Partner with Technology, Product Management, and Compliance to onboard participants and resolve technical or operational issues.
• Coordinate with compliance and outside counsel on regulatory matters, including trade reporting and ATS obligations.
• Escalate production issues to System Operations and Engineering with clear and timely communication to internal stakeholders.
• Disseminate platform status updates and operational notices in a timely manner.
• Support process documentation, post-incident reviews, and continuous operational improvement initiatives.
• Develop deep working knowledge of NYSE Group's affiliated Digital Asset ATS platform architecture, Global OTC ATS workflows, and relevant FINRA/SEC regulatory requirements.

What you bring

• A bachelor's degree from an accredited institution.
• 2+ years of experience in a trading environment, including exchange operations, broker-dealer trading operations, or an alternative trading system (ATS).
• An active FINRA Series 7 license.
• Strong analytical and problem-solving skills with the ability to make quick, sound decisions under pressure.
• Excellent written and verbal communication skills.
• Proficiency in MS Office Suite.
• Comfort working with global teams in a 24/7 trading environment.

Nice to have

• Familiarity with digital asset markets, tokenized securities, or blockchain-based settlement infrastructure.
• A FINRA Series 57 or Series 24 license.
• SQL experience for issue investigation.