Binance Accelerator Program - AI Supportability Engineer

As an AI Supportability Engineer intern in the Binance Accelerator Program, you'll join a 3-6 month program designed for early-career talent to develop skills at the world's largest cryptocurrency exchange by trading volume. You'll work on improving support operations through dashboards, automation, and AI-powered tooling while gaining hands-on experience in the digital assets space.

What you'll do

• Set up dashboards and alerts, and script repetitive ticket steps to streamline support workflows
• Participate in root cause analyses and log user pain points weekly to propose product fixes
• Build a lightweight agent (for example, a Telegram bot) with at least one reusable skill such as log fetching or health checks
• Optimize a small workflow in incident management tooling

What you bring

• A major in Computer Science, Data Science, AI, or a related field
• Linux experience and scripting skills in Shell or Python
• Basic SQL knowledge
• Ability to write actionable runbooks
• The ability to improve user experience by analyzing support data
• A basic understanding of agents and skills

Nice to have

• Experience with Kubernetes, CI/CD, or Terraform
• MLOps project experience
• Experience building a simple LLM agent or defining skills using LangChain or function calling
• Experience with ticket and support management tools

What we offer

• Competitive internship compensation and company benefits
• Work-from-home arrangement, which may vary depending on your team's needs
• Networking and professional development opportunities to expand your career prospects

About Binance

Binance is a leading global blockchain ecosystem operating the world's largest cryptocurrency exchange by trading volume and registered users, trusted by more than 320 million people in 100+ countries. The company offers industry-leading security, an unmatched portfolio of digital asset products spanning trading, finance, education, research, payments, institutional services, and Web3 features.