Business & AI Process Automation Analyst

As a Business & AI Process Automation Analyst at Crypto.com, you'll help the Corporate Development team turn business data and operational processes into better decisions, faster execution, and measurable improvements. This hybrid business-and-technology role sits at the intersection of operations, data analysis, and AI-enabled automation. You'll work across Corporate Development, Product, Operations, Finance, Engineering, Legal, Compliance, and other stakeholders to streamline workflows and unlock insights.

What you'll do

• Manage operational requirements, timelines, and issue resolution across Corporate Development, Product, Operations, Finance, Engineering, Legal, Compliance, and other internal teams.
• Manage end-to-end operational workflows for new digital asset integrations and asset offerings across products, from initial assessment through to live launch and ongoing maintenance.
• Oversee and execute platform updates for critical asset events: token migrations, smart contract swaps, protocol upgrades, rebrands, and asset deprecation or offboarding.
• Act as the primary operational point of contact for external project teams, foundations, and key stakeholders.
• Coordinate internally to facilitate joint promotional campaigns, user engagement activities, and ecosystem growth initiatives with external partners.
• Identify repetitive analytical and operational work that can be improved with AI, LLMs, Python, SQL, APIs, low-code tools, or workflow platforms.
• Design and implement multi-step workflows with prompts, data transformations, validation rules, operating procedures, and clear business ownership.
• Test and monitor workflows for accuracy, edge cases, failures, exceptions, human review, approval gates, escalation, and safe fallback procedures.
• Translate ambiguous business questions into structured analysis, measurable metrics, data requirements, and actionable recommendations.
• Analyse business performance, product and operational trends, opportunities, bottlenecks, and process effectiveness.
• Build dashboards, reports, and executive-ready presentations, clearly explaining assumptions, trade-offs, limitations, and impact.
• Investigate discrepancies across reports, systems, data sources, and metric definitions, and establish consistent business logic.
• Document data sources, transformations, analytical assumptions, ownership, and control requirements.
• Identify and escalate data-quality, access-control, privacy, security, and operational risks, ensuring AI-assisted outputs are validated before use.

What you bring

• 3+ years of relevant professional experience in business intelligence, business analytics, process automation, operations analytics, or a related role.
• A degree in Business Administration, Computer Science, Data Analytics, Information Systems, or a related discipline; equivalent practical experience is also welcome.
• Practical experience using AI-enabled tools, LLMs, workflow automation, low-code platforms, or agentic workflows to improve analytical or operational processes.
• Strong business judgment and the ability to connect analysis to priorities, trade-offs, and measurable outcomes.
• Strong written and verbal communication skills, with the ability to work effectively across technical and business teams.
• A structured, detail-oriented approach to problem-solving and the ability to prioritise effectively when requirements are ambiguous or changing.
• Based in Hong Kong and able to work with stakeholders across different functions and time zones.

Nice to have

• Experience building dashboards, reports, data pipelines, or analytical tools using Power BI, Tableau, Looker, Excel, or equivalent tools.
• Experience with Python and SQL for data preparation, analysis, automation, or workflow development.
• Experience building or implementing AI agents or multi-step workflows with exception handling and human handoffs.
• Experience with APIs, Git, n8n, Databricks, cloud data tools, or workflow-orchestration platforms.
• Exposure to financial services, fintech, digital assets, payments, trading, capital markets, or another fast-moving technology environment.

About Crypto.com

Crypto.com is a digital asset and fintech platform serving customers across the cryptocurrency and traditional finance space.