Business Analyst

TOKEN2049 is hiring a Business Analyst to identify and solve operational inefficiencies across the company. You'll think like a Product Manager, working directly with the Product Lead to spot problems and either build low-code/no-code automations yourself or scope technical solutions for the engineering team to develop. This hands-on role blends problem-solving, process design, and operational execution, ensuring every product initiative and event-tech launch is tracked, documented, and delivered on time.

What you'll do

• Diagnose operational inefficiencies across teams and workflows by analysing recurring issues, redundant processes, or data gaps, and proactively propose tech-based solutions
• Design and deliver automation workflows using tools like Airtable, Make, or Zapier to streamline manual tasks and improve data accuracy and visibility
• Partner with Product and Engineering to translate business needs into clear problem statements, functional requirements, and user stories, ensuring alignment before development begins
• Scope and validate technical builds, balancing business value, feasibility, and implementation complexity to recommend the most effective approach
• Own product documentation and checklists, ensuring every feature, integration, and launch deliverable is properly tracked, QA'd, and communicated
• Coordinate timelines and dependencies across multiple initiatives, monitoring progress and escalating blockers early to keep projects on schedule
• Collaborate cross-functionally with Design, Operations, Marketing, and external vendors to ensure seamless rollout of product and automation initiatives
• Continuously improve internal processes by introducing new tools, templates, or dashboards to help teams work smarter and with more transparency

What you bring

• 1-3 years' experience in a Business Analyst, Product Analyst, or Junior Product Manager role
• A degree from a reputable university
• Strong analytical and systems-thinking skills; you see the patterns behind the chaos
• Exceptional written, verbal, and interpersonal communication skills
• Attention to detail, critical thinking, and problem-solving ability
• Self-motivation with a strong sense of ownership and accountability
• Ability to manage schedules, set and follow project plans, and adjust to competing priorities
• Strong curiosity for crypto and AI

Nice to have

• Familiarity with low-code/no-code tools such as Airtable, Make, Zapier, Notion, or Webflow