UX Researcher

As a UX Researcher at Phantom, you help the company understand how people manage their money, discover opportunities, and trade with confidence. You combine direct user understanding with behavioral data to build shared evidence that informs strategy, priorities, and execution across Product, Design, Engineering, Data Science, Marketing, Support, and leadership. The role sits within Design and partners across functions to prioritize important questions, communicate what findings mean for their work, and follow through on how insights are used.

What you'll do

• Partner with cross-functional teams to prioritize the questions that matter most, matching each study's scope, method, and depth to the decision, available resources, and risk.
• Lead discovery and evaluation across the product lifecycle: uncover unmet needs, test early concepts, and assess how shipped experiences work in people's real contexts.
• Partner with Data Science to connect user understanding with funnel and cohort analysis, experiments, and outcome measurement.
• Translate research into clear insights and recommendations that inform cross-functional strategy, priorities, and product decisions, using concise narratives, visual evidence, and working sessions to help teams and leadership understand implications, raise risks, and follow through from findings to action.
• Bring Product, Design, and Engineering into the research process, and coach partners to run appropriate lightweight studies with a high quality bar.
• Make research easy to engage with through clear paths for researcher-led work, coached self-service, and specialist support, backed by a well-maintained participant panel, reusable evidence, and practical tools.
• Build a repeatable listening loop with Support, Marketing, and Data Science, combining direct research and targeted feedback to track changing needs across priority journeys and cohorts, while caring for participants and their information.

What you bring

• Significant experience leading product research end to end, with a portfolio showing your ownership and how your work changed product or business decisions.
• Strong qualitative research craft and judgment about which methods fit which questions, including interviews, observation, concept testing, usability studies, and surveys, balancing speed and evidence quality according to the decision's importance.
• Sound analytical judgment, including the ability to partner with Data Science, interpret behavioral data, and explain sampling and evidence limitations.
• Experience building or improving a research practice in an environment where you needed to prioritize, work independently, and help others learn.
• Clear, direct, and kind communication, strong synthesis, and demonstrated ability to translate research into insights that inform decisions across functions, explaining implications for different audiences, challenging assumptions, surfacing risks, and building alignment through evidence.
• Proactive ownership and sound judgment: make deliberate tradeoffs, deliver with urgency and quality, and move work forward when information is incomplete.
• Curiosity about financial products and the ability to make complex or unfamiliar experiences understandable.

Nice to have

• Experience researching consumer fintech, investing, trading, payments, or crypto.
• Experience recruiting across diverse markets or studying trust, risk, onboarding, and repeat use.
• Familiarity with product analytics, SQL, or AI-assisted research workflows, supported by strong human judgment.

What we offer

• Base salary of $200,000 to $250,000 with equity
• Comprehensive insurance (medical, dental, vision) with base plan 100% covered
• Flexible hours and remote work
• Unlimited vacation
• 401(k) retirement plan
• Wellness stipend
• Weekly meal stipend
• Learning and Development stipend
• Remote/work-from-home setup stipend

About Phantom

Phantom is a global trading app that helps tens of millions of people access open markets including perpetuals, prediction markets, tokenized assets, stablecoins, and more. The company has reached #1 in Google Play's finance category, was named to Forbes' Fintech 50 and CNBC's World's Top Fintech Companies 2026, and is fully remote with around 180 people backed by a $150M Series C from a16z, Sequoia Capital, and Paradigm.