Client Services Representative (Spanish and/or Portuguese)

As a Client Services Representative at NinjaTrader, you'll be the front line of support for thousands of traders worldwide. You'll help clients resolve account and technology-related issues across phone, chat, and email, delivering a world-class experience while combining real-time problem solving with genuine care for customers.

What you'll do

• Resolve client support inquiries regarding their account and the NinjaTrader platform in English and Spanish via phone, chat, and email
• Assist clients with account setup, technical support, troubleshooting, and treasury-related matters
• Educate and empower customers to get the most out of the NinjaTrader product line
• Manage customer data efficiently and accurately using Salesforce
• Become a power user of Gmail, Confluence, Jira, and other productivity applications
• Collaborate with internal teams including the Trade Desk, Technical Support, and Compliance teams
• Identify and communicate emerging client needs and feature requests to management and other internal teams
• Guide clients in navigating commodity futures and NinjaTrader's services
• Assist management in creating and revising policies based on customer feedback
• Regularly participate in beta testing of new software updates

What you bring

• Strong computer skills and the ability to learn complex systems quickly
• Empathy and the ability to connect with customers while showing genuine care for their issues
• Ability to explain complex information or instructions in a simple, understandable way
• Strong time management skills with the ability to follow up on multiple issues and customer service requests
• Excellent written and verbal communication skills
• Tech-savvy mindset with the ability to troubleshoot computer issues directly with clients

Nice to have

• Written and spoken fluency in Spanish and/or Portuguese
• A minimum of 1 year of customer service experience, preferably in a high-volume technology company
• Prior experience with CRM software and customer service ticketing software
• Familiarity with the trading industry

What we offer

• Salary of $54,000 USD annually plus an annual target bonus of 4% (based on individual performance 50% and company/team performance 50%)
• 401(k) plan with up to 3.5% company match
• 18 days of paid time off annually plus 7 paid holidays
• Hybrid work schedule for Chicago-based employees: in-office Tuesday through Thursday, remote on Mondays and Fridays, plus 20 additional flex remote days annually and 6 company-wide office-optional weeks tied to major holidays
• Health, vision, and dental coverage
• Life and disability insurance covered 100% by NinjaTrader
• Paid parental bonding leave
• 1 service day annually
• 5 conditional holidays annually

About NinjaTrader

NinjaTrader is an industry-leading trading platform and futures broker with over 2 million users. Since 2003, the company has been dedicated to empowering traders with award-winning software and brokerage services, and is the number one rated futures brokerage worldwide. The role is based in Chicago, IL, and we are not open to remote candidates.