CRM Automation Specialist

As a CRM Automation Specialist at Bitpanda, you own the configuration and maintenance of our Braze workspaces. You work directly with engineers to scope solutions and fix data issues, enabling the CRM team to ship campaigns without worrying about the infrastructure underneath.

What you'll do

• Configure and maintain Braze workspaces: attributes, segments, templates, content blocks and Liquid logic
• Set up multi-market sends with localisation to ensure every language version is correct
• Run QA before every send and own deliverability hygiene
• Fix broken attributes, templates and sends first-line; escalate pipeline issues to the MarTech Engineer
• Document the setup so the team is never dependent on one person

What you bring

• Two to four years administering Braze or a similar CRM platform for a multi-market programme
• Hands-on experience with configuration, attributes, templates and QA; you are looking for an execution role, not a strategy role
• Comfort with Liquid, HTML and CSS for email templates, basic SQL for segment checks, and the ability to read integration and API documentation
• A practice of documenting what you build and checking before you send

What we offer

• Hybrid working model with the flexibility to work from a city or country of your choice for 25 additional days per year
• Competitive total compensation package aligned with Bitpanda's pay-for-impact policy, including participation in the stock option plan
• Confidential coaching, counselling, and mental health resources through OpenUP
• 3 additional days of paid time off per year to rest and recharge, available after 6 months of employment
• Unlimited access to Udemy's library of online courses
• Discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel
• Up to 8 additional weeks of gender-neutral new parent leave
• Free onsite dining at Bitpanda offices in Vienna, Bucharest, Barcelona, and Berlin
• Recognition and rewards for tenure at Bitpanda
• Exclusive Bitpanda-branded merchandise and gear
• Company events including the Winter Party in Vienna and gatherings worldwide
• Location-specific benefits

About Bitpanda

Founded in 2014 in Vienna, Austria, Bitpanda simplifies wealth creation with a user-friendly platform that lets people invest in cryptocurrencies, crypto indices, stocks, precious metals and commodities 24/7. Serving more than 7 million customers across Europe, Bitpanda operates as one of the continent's safest and most secure investment platforms.