Crypto Community Growth Specialist (Telegram & Discord)

As a Crypto Community Growth Specialist at Bullswipe Limited Philippines, you bring relevant people into our Telegram and Discord communities, help new members get involved, and give existing members reasons to return. You understand crypto communities, know how to build relationships, and are comfortable handling questions, complaints, spam and scams.

What you'll do

• Build and carry out a practical growth plan using BullSwipe's social channels, creators, events and approved community collaborations
• Find relevant communities and arrange activities such as joint discussions, educational sessions and AMAs with their administrators
• Work with our X specialist and marketing team to turn campaign interest into community participation
• Use tracked invitation links to understand where new members come from
• Assess whether new members stay and participate, avoiding purchased members, bots and unsolicited mass messaging
• Welcome new members and maintain a clear introduction explaining the community, its rules and where to get help
• Start useful conversations about the product, everyday crypto use and approved BullSwipe developments
• Organise product Q&As, community discussions, polls and other activities with the relevant teams
• Adapt approved marketing content into clear Telegram and Discord updates
• Collect recurring questions, suggestions and complaints, and share useful findings with Marketing, Product and Support
• Monitor conversations during agreed coverage hours and apply community rules consistently
• Remove spam, impersonation, phishing links and abusive content
• Maintain sensible channels, roles, permissions, welcome messages, pinned information and moderation tools
• Answer general questions using approved product information
• Move account-specific issues to official support channels, never requesting passwords, recovery phrases or sensitive account information in public chats
• Escalate urgent incidents and unresolved complaints to the correct internal owner with clear handovers
• Support approved community campaigns, including task-based campaigns coordinated with the X specialist
• Work with the lifecycle team to understand whether community activity contributes to app registration and meaningful product use, where tracking is available
• Provide a short weekly report showing growth sources, active participation, returning members, common issues and recommended next actions
• Identify promising community advocates or creator introductions and pass them to the partnerships owner

What you bring

• Proven experience growing and managing Telegram communities, with hands-on Discord moderation experience
• Ideally three or more years in community management, community growth or a closely related role
• Experience with a credible crypto, fintech, payments or Web3 business
• Evidence of bringing in relevant members and keeping them active
• Strong written English and the ability to explain product information simply
• Confident handling of complaints, disagreements and suspicious activity
• Practical knowledge of community bots, permissions, onboarding, anti-spam controls and basic reporting
• Strong organisation and follow-through, with the ability to work independently
• Sound judgment about when to answer a question and when to involve Product or Support

Nice to have

• Experience with community partnerships, AMAs, referral campaigns, TaskOn or Zealy