Global Investigator - Triage (APAC)

As a Global Investigator on the Triage team at TRM Labs, you will be the first line of operational defence in a fast-moving crypto disruption pipeline. You process inbound complaint data, validate outputs from our AI investigation platform, and route cases into investigative pipelines that result in frozen scam proceeds and seized assets. Your disposition determines whether a complaint becomes a freeze, a takedown, a recovery handoff, a legal-process draft, a victim notification, or a close.

What you'll do

• Validate and route hundreds of complaint dispositions per week, feeding a live asset-recovery pipeline
• Catch AI errors that matter, such as false positives, merged syndicates, and misclassified scam patterns, before they propagate downstream
• Enrich complaint selectors using a stack of more than forty commercial data-source integrations
• Own clean shift handoffs so the around-the-clock operation never drops a lead, providing EMEA-hours coverage that keeps the queue moving while colleagues in other regions are offline
• React quickly to incoming complaint surges and live takedown events
• Participate in a formal on-call rotation for high-priority events, such as hacks, law-enforcement support, and other time-sensitive matters, with weekly rotation and occasional weekend coverage as needed

What you bring

• Investigative or analytical experience in the private or public sector (1-3 years is fine; you want to grow into deep crypto expertise)
• Strong AI fluency, meaning comfort using AI tools as a daily co-pilot, plus the judgment to know when they are wrong
• Excitement to deepen blockchain analysis skills
• Comfort operating in a fast-paced, fluid environment where project scope and emphasis may shift quarter to quarter
• Strong written and verbal communication

What we offer

• Standard business hours in your local time zone, coordinating with global teammates for handoffs on time-sensitive items
• A team built around a mix of seasoned investigators and rising talent, designed to accelerate your development

About TRM Labs

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM is a Series C company with $220M in total funding, backed by Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore.