IT Manager

As an IT Manager at Rain, you own the full spectrum of IT operations for a hypergrowth fintech platform processing stablecoins globally. You join a lean, empowered team at a $1.95B company backed by ICONIQ, Sapphire Ventures, Dragonfly, and others, where you will architect automation and identity systems while delivering day-to-day support that keeps 100+ partner organizations and teams running smoothly.

What you'll do

• Own day-to-day end-user support across hardware, software, accounts and access requests, serving as the primary point of contact through Console helpdesk and Slack
• Run full IT onboarding and offboarding, including device provisioning through JumpCloud and Apple Business Manager, account setup and the new hire IT and security session
• Manage IT asset and inventory across all offices, tracking hardware through its full lifecycle from procurement and assignment to refresh and retirement
• Improve and document IT processes, including workflows, runbooks and onboarding guides, and drive down recurring ticket volume
• Manage the SaaS portfolio, including licenses, renewals, enterprise tier upgrades and rightsizing spend
• Lead vendor management and security reviews, evaluating new tools, negotiating pricing and terms, and onboarding approved vendors
• Own onsite IT, networking and AV across all Rain offices, including UniFi network management, conference room infrastructure and physical security systems
• Design and build automation that eliminates manual toil across IT, HR and security, from simple scripts to agentic AI workflows
• Architect and operate identity lifecycle automation in Okta and Okta Workflows, including joiner, mover and leaver provisioning and instant deprovisioning across the SaaS stack
• Write and maintain scripts and lightweight internal integrations in Python and JavaScript to connect platforms that lack native integrations
• Build AI-assisted helpdesk deflection and self-service flows that resolve common requests automatically and route the rest with context attached
• Identify high-leverage automation opportunities and ship reliable, monitored solutions with proper error handling and alerting
• Document all automation processes, system architecture and Okta configurations so the work is maintainable and knowledge transfers cleanly
• Support SOC 2 Type II, PCI DSS and GDPR efforts, including evidence collection, access reviews and control monitoring using tools such as Vanta
• Help enforce endpoint and access security across CrowdStrike, JumpCloud and Okta, including device posture and conditional access
• Assist with security alert triage and incident response in coordination with IT leadership

What you bring

• 5 or more years in IT support, IT systems engineering or automation engineering, ideally at a startup or hypergrowth company
• Hands-on Okta administration experience, including SSO, MFA, Group Rules and Universal Directory
• Scripting and automation proficiency in Python and JavaScript for API interaction and system management
• Familiarity with a modern SaaS and endpoint stack such as Google Workspace, Slack, JumpCloud, CrowdStrike and similar tools
• Hands-on experience with office networking and AV such as UniFi, and comfort supporting onsite infrastructure across multiple offices
• A working understanding of compliance frameworks such as SOC 2, PCI DSS and GDPR and how IT controls map to them
• Strong end-user support instincts and excellent written and verbal communication
• Experience as part of a lean IT team (or a team of one), handling everything from end-user support to systems and infrastructure
• A bias toward action and genuine comfort wearing many hats and filling gaps across corporate IT and security on a small team

Nice to have

• Experience in fintech, payments or another regulated and high-compliance environment
• Experience with agentic AI tools and building AI-powered internal workflows
• Vendor negotiation and SaaS cost optimization experience
• Okta Workflows expertise

What we offer

• Unlimited time off, with a minimum of 10 days required for yourself each year
• Flexible working options: work from home, come into an office, or both, with a stipend for home workspace setup
• Health, dental and vision coverage at 95% for you and 90% for dependents (US Rainmakers), plus 100% company-subsidized life insurance
• 401(k) with a 4% company match
• Equity option plan for all team members
• Monthly stipend for health and wellness spending such as gym memberships, fitness classes, massages and acupuncture
• Lunch and dinner covered for Rainmakers working from the office, provided through DoorDash credit
• Team and company offsites, both domestic and international

About Rain

Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers and AI agents. As both a Visa and Mastercard Principal Member, Rain issues cards that work at over 175 million merchant locations in 220+ countries and territories, trusted by more than 100 organizations worldwide. The company closed a $250M Series C in January 2026 at a $1.95B valuation, backed by ICONIQ, Sapphire Ventures, Dragonfly, Bessemer Venture Partners and others.