IT Support Engineer

As an IT Tier 2 Support Engineer at Coinbase, you'll be the hands-on technology partner keeping our London office running smoothly every day. You'll troubleshoot issues in real time, manage onboarding and offboarding workflows, and drive improvements that make every employee's experience faster and more reliable.

What you'll do

• Own day-to-day technical support for the London office, resolving hardware, software, networking, and AV/conference room issues across macOS, iOS, Chrome OS, Windows, and Android platforms
• Drive onboarding and offboarding operations end to end, ensuring every new hire is productive on Day 1 and every departure is handled securely and efficiently
• Maintain and improve IT documentation, including setup guides, troubleshooting runbooks, and knowledge base articles that keep pace with live systems and evolving tooling
• Partner with IT Procurement and local vendors to coordinate hardware logistics, supply chain processes, and office technology refresh cycles
• Lead first-line network and AV troubleshooting, triaging issues to specialized teams with clear diagnostics and context to accelerate resolution
• Execute on IT Operations scrum team projects, contributing to initiatives that scale support capabilities and reduce manual effort across the global service desk

What you bring

• 2+ years in IT support, service desk, or endpoint engineering with hands-on experience supporting macOS, iOS, Chrome OS, Windows, and Android in a corporate environment
• Working proficiency administering SaaS platforms including Google Workspace, Atlassian (Jira Service Management), Okta, Jamf, and Slack, with the ability to troubleshoot access, provisioning, and integration issues
• Mid-level networking knowledge including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting, with the ability to isolate connectivity issues and escalate with actionable diagnostics
• Demonstrated root cause analysis methodology, with a track record of identifying recurring issues and driving systemic fixes rather than repeat break-fix cycles
• Experience coordinating with service vendors and IT procurement teams to manage hardware logistics, office buildouts, or supply chain workflows
• The ability to use generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

What we offer

• Annual base salary of 58,800 GBP
• Equity and bonus eligibility
• Medical, dental, and vision benefits

About Coinbase

Coinbase is a remote-first company on a mission to increase economic freedom. You'll be based in the London office and expect to participate in quarterly in-person working sessions called "surges."