Customer Success Manager

As a Customer Success Manager at Elliptic, you own a portfolio of 40-50 crypto businesses, fintechs, banks and stablecoin issuers that rely on Elliptic's compliance tools. You ensure each customer sees measurable value, renews with confidence, and grows with the platform. Elliptic has tracked crypto crime since 2013 and is trusted by banks, businesses, and governments worldwide, with tools covering the large majority of global crypto exchange volume.

What you'll do

• Own the health, retention and expansion pipeline across your portfolio, using health scores and usage data to prioritise where you spend your time
• Run renewals end to end, forecasting risk accurately and negotiating commercial terms
• Spot and lead expansion opportunities, closing them yourself or bringing in the aligned Account Executive
• Run QBRs that demonstrate the value customers get from Elliptic, bring in Solutions and Product teams where needed, and help shape the EMEA team's playbooks, tools and processes

What you bring

• B2B customer success or account management experience in SaaS, ideally with a mid-market book and demonstrated results in owned renewals or expansion (NRR, GRR, ARR)
• A financial services background in crypto, regtech, payments or traditional finance
• A structured, organised approach to client meetings and the maturity to be trusted by clients and offer strategic perspective
• A close eye on commercial dynamics, even when a renewal is not solely your responsibility
• Fluency with AI tools as part of your daily workflow, using them to move faster and think better, and knowing when not to trust them

Nice to have

• AML, KYC or financial crime compliance experience
• Familiarity with blockchain, Web3 or digital assets
• A second European language
• Interest in representing Elliptic at industry events

What we offer

• Hybrid working, with the option to work from almost anywhere for up to 90 days a year
• Home office budget of £500 to set up your workspace
• Learning and development budget of $1,000 per year for anything that supports your growth, agreed with your manager
• 25 days of annual leave plus bank holidays, plus an extra day off for your birthday
• Private health insurance through Bupa
• Life assurance with cover of 4x your salary for your beneficiaries
• Full access to Spill for mental health support
• Cycle to Work scheme

About Elliptic

Elliptic has tracked crypto crime since 2013 and is trusted by banks, businesses, and governments worldwide to keep the financial system safe. The company's compliance tools cover the large majority of global crypto exchange volume, and a $120m Series D is funding the next stage of growth.