KOL Operations | BTCC (Toronto Office)

As a KOL Operations professional at BTCC, you'll develop and maintain relationships with Key Opinion Leaders, content creators, influencers, and VIP clients while supporting day-to-day operations in the Canadian market. This relationship-led role combines account management with an understanding of digital creators, social media, and the cryptocurrency ecosystem. You'll serve as a bridge between external partners and BTCC's internal teams, coordinating activities across multiple departments.

What you'll do

• Build and maintain long-term relationships with KOLs, influencers, content creators, and strategic partners, including YouTube creators and crypto-focused personalities
• Act as the key day-to-day point of contact for assigned KOLs, ensuring responsive communication and high-quality relationship management
• Support the development of new KOL relationships and identify opportunities to strengthen existing partnerships
• Understand individual KOL requirements, audiences, content styles, and commercial objectives to enable more effective collaboration
• Coordinate ongoing partnership activities and ensure commitments, deliverables, and follow-up actions are progressed effectively
• Help identify potential opportunities for deeper collaboration, campaigns, promotions, and mutually beneficial initiatives
• Manage relationships with selected VIP clients and strategic accounts within the Canadian and wider overseas market
• Develop a strong understanding of client requirements, trading behaviours, operational concerns, and commercial priorities
• Maintain regular communication with key clients to strengthen engagement and long-term retention
• Gather business requirements, operational feedback, partnership concerns, and other relevant information from VIP clients
• Escalate and coordinate client requirements internally to ensure appropriate resolution and follow-up
• Serve as the operational bridge between external partners and BTCC's internal teams
• Collect, organise, and communicate partner requirements and feedback to relevant internal stakeholders
• Track internal actions and ensure requests, issues, and agreed deliverables are followed through to completion
• Coordinate across Marketing, Business Development, Operations, Customer Support, and other teams to resolve partnership and client matters efficiently
• Maintain accurate records of KOL relationships, partnership activities, communications, outstanding actions, and relevant commercial information
• Support the wider overseas business with day-to-day operational activities, business communications, and relationship management requirements
• Maintain awareness of developments within the Canadian cryptocurrency and Web3 market, particularly emerging creators, influencers, communities, and user trends
• Provide feedback on local market sentiment, KOL activity, client requirements, and potential partnership opportunities
• Support local campaigns and promotional activities involving KOLs, VIP clients, and other strategic partners
• Assist with ad hoc operational and commercial projects supporting BTCC's growth within Canada
• Work flexibly with international colleagues and stakeholders across different time zones where required

What you bring

• Previous experience in KOL operations, influencer management, account management, partnerships, business development, community operations, or client relationship management
• Strong relationship management skills with the ability to develop trusted relationships with creators, partners, and high-value clients
• Native-level or professional fluency in English, with excellent written and verbal business communication skills
• Ability to communicate effectively in Mandarin Chinese for collaboration with internal teams
• Strong business communication and negotiation skills
• Excellent coordination skills with the ability to manage requirements across multiple internal departments and external stakeholders
• Strong sense of ownership, accountability, and personal responsibility for delivering agreed outcomes
• Proactive and self-motivated approach, with the ability to identify issues and progress solutions without requiring constant direction
• Flexible and adaptable mindset, with the ability to operate effectively within the fast-moving cryptocurrency industry
• Strong organisational skills and the ability to manage multiple relationships, requests, and priorities simultaneously
• Ability to work effectively with international teams across different time zones

Nice to have

• Previous experience within cryptocurrency, blockchain, Web3, fintech, trading, or another digital-first industry
• Existing understanding of the Canadian crypto and creator ecosystem
• Experience working directly with YouTube creators, influencers, affiliates, KOLs, or digital content partners
• Experience managing VIP or high-value client relationships
• Understanding of influencer marketing, affiliate partnerships, and KOL-led user acquisition within the crypto industry
• Existing relationships within the Canadian crypto, Web3, trading, or creator community
• French language skills

What we offer

• Salary of CAD $35,000-$40,000 per annum
• Permanent, full-time position
• Office-based role in Toronto; hybrid working may be available during the initial set-up period
• Direct exposure to the global cryptocurrency and Web3 ecosystem
• Opportunity to build relationships with leading creators, KOLs, VIP clients, and industry partners
• Collaborative and international working environment
• Career development opportunities within a growing global organisation
• Exposure to international teams, markets, and commercial projects
• Visa and work permit assistance may be considered for suitable candidates

About BTCC

Founded in 2011, BTCC is one of the world's longest-running cryptocurrency exchanges, committed to delivering a secure, transparent, and accessible digital asset trading experience. With more than a decade of experience across global crypto markets, BTCC continues to expand its international presence and develop long-term relationships with traders, creators, partners, and communities worldwide.