Lead, Business Operations - Payward Services

As Lead, Business Operations for Payward Services at Ink Foundation, you'll be the operating generalist driving partner launches and the operating rhythm of the business. Payward Services is an enterprise infrastructure platform enabling companies to integrate trading, payments, funding, and digital asset services through a single unified system. You'll report to the head of PWS Business Operations, work across Sales, Finance, Product, Engineering, Legal, and Compliance, and own the outcomes. This is a builder role for someone who sees a broken process, fixes it, and keeps it running.

What you'll do

• Act as the operating partner to PWS leadership by running the business cadence, including planning, goal-setting, business reviews, and leadership updates, and tracking the metrics that show how PWS is performing
• Automate manual work across the business with AI and integrations, from partner launch checklists to reporting
• Improve how partners launch by working with Solutions, Product, and Compliance to build a repeatable launch process and shorten time to go-live
• Bring new products and acquired businesses onto the PWS operating rhythm
• Lead strategic and cross-functional projects that don't fit neatly into a single team but are critical to PWS's success

What you bring

• 4+ years in BizOps, RevOps, Strategy, or similar roles, including in-house experience at a payments, fintech, financial services, or crypto company (consulting experience is welcome alongside in-house work, not instead of it)
• A track record of owning a process end to end and driving it to done, taking something messy, building the system, and keeping it running without anyone chasing you
• Range: you're as comfortable building a launch plan as automating a workflow, and you enjoy switching between them
• A builder's instinct: you've used AI tools, scripts, or no-code automation to remove manual work instead of waiting for someone else to
• Clear communication across audiences, walking Sales through a new process, briefing leadership on decisions, and writing requirements Engineering can build from
• Comfort with data and rigorous attention to detail
• Self-starter who creates the roadmap when one doesn't exist

Nice to have

• Background in payments, card programs, or crypto infrastructure

About Ink Foundation

Payward, the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services, and CF Benchmarks, has spent 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.