Lead, Business Operations - Payward Services

As Lead, Business Operations for Payward Services, you'll be the operating generalist for this enterprise infrastructure platform. Your core focus is partner launch and the operating rhythm behind the business, and from there you'll take on whatever PWS needs to scale: launch readiness, operating cadence, reporting, and strategic projects with leadership. You'll report to the head of PWS Business Operations and work with Sales, Finance, Product, Engineering, Legal, and Compliance. This is a builder role for someone who sees a broken process, fixes it, and keeps it running without being asked.

What you'll do

• Act as the operating partner to PWS leadership, running the business cadence including planning, goal-setting, business reviews, and leadership updates, and tracking the metrics that show how PWS is performing
• Automate manual work across the business with AI and integrations, from partner launch checklists to reporting
• Improve how partners launch by working with Solutions, Product, and Compliance to build a repeatable launch process and shorten time to go-live
• Bring new products and acquired businesses onto the PWS operating rhythm
• Lead strategic and cross-functional projects that don't fit neatly into a single team but are critical to PWS's success

What you bring

• 4+ years in BizOps, RevOps, Strategy, or similar roles, including in-house experience at a payments, fintech, financial services, or crypto company (consulting experience is welcome alongside in-house work, not instead of it)
• A track record of owning a process end to end and driving it to done: you've taken something messy, built the system, and kept it running without anyone chasing you
• Range: you're equally comfortable building a launch plan and automating a workflow, and you enjoy switching between them
• A builder's instinct: you've used AI tools, scripts, or no-code automation to remove manual work instead of waiting for someone else to
• Clear communication across audiences: you can walk Sales through a new process, brief leadership on a decision, and write requirements Engineering can build from
• Comfort with data and rigorous attention to detail
• Self-starter who creates the roadmap when one doesn't exist

Nice to have

• Background in payments, card programs, or crypto infrastructure

About Payward Services

Payward Services is an enterprise infrastructure platform enabling companies to integrate trading, payments, funding, and digital asset services through a single unified system. It provides coordinated liquidity, custody, compliance, risk management, and settlement capabilities for fintechs, banks, brokerages, and payment providers. Payward is the parent company behind Kraken, NinjaTrader, Breakout, xStocks, and CF Benchmarks.