Lead, Business Operations - Payward Services

As Lead, Business Operations at Kraken's Payward Services division, you'll be the operating generalist for PWS, an enterprise infrastructure platform that enables companies to integrate trading, payments, funding, and digital asset services through a unified system. Your core focus is partner launch and the operating rhythm behind the business, and from there you'll own launch readiness, operating cadence, reporting, and strategic projects with leadership. You'll report to the head of PWS Business Operations and work cross-functionally with Sales, Finance, Product, Engineering, Legal, and Compliance.

What you'll do

• Act as the operating partner to PWS leadership by running the business cadence, including planning, goal-setting, business reviews, and leadership updates, and tracking the metrics that show how PWS is performing
• Automate manual work across the business with AI and integrations, from partner launch checklists to reporting
• Improve how partners launch by working with Solutions, Product, and Compliance to build a repeatable launch process and shorten time to go-live
• Bring new products and acquired businesses onto the PWS operating rhythm
• Lead strategic and cross-functional projects that don't fit neatly into a single team but are critical to PWS's success

What you bring

• 4+ years in BizOps, RevOps, Strategy, or similar roles, with in-house experience at a payments, fintech, financial services, or crypto company (consulting experience welcome alongside, not instead of, in-house work)
• A track record of owning a process end to end and driving it to done, taking something messy, building the system, and keeping it running without being chased
• Range across domains: you're comfortable building a launch plan and automating a workflow, and you enjoy switching between them
• A builder's instinct: you've used AI tools, scripts, or no-code automation to remove manual work rather than waiting for someone else to
• Clear communication across audiences: you can walk Sales through a new process, brief leadership on a decision, and write requirements Engineering can build from
• Comfort with data and rigorous attention to detail
• Self-starter who creates the roadmap when one doesn't exist

Nice to have

• Background in payments, card programs, or crypto infrastructure

About Kraken

Payward, the parent company of Kraken, has spent 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry. Payward Services is an enterprise platform that provides coordinated liquidity, custody, compliance, risk management, and settlement capabilities to fintechs, banks, brokerages, and payment providers.