Lead, Business Operations - Payward Services

As Lead, Business Operations at Payward Services, you'll be the operating generalist for an enterprise infrastructure platform that enables companies to integrate trading, payments, funding, and digital asset services through a single unified system. You'll own partner launches and the operating rhythm of the business, working across Sales, Finance, Product, Engineering, Legal, and Compliance to scale Payward Services. This is a builder role for someone who identifies broken processes, fixes them, and keeps them running without being asked.

What you'll do

• Act as the operating partner to PWS leadership: run the business cadence including planning, goal-setting, business reviews, and leadership updates, and track the metrics that show how PWS is performing
• Automate manual work across the business with AI and integrations, from partner launch checklists to reporting
• Improve how partners launch by working with Solutions, Product, and Compliance to build a repeatable launch process and shorten time to go-live
• Bring new products and acquired businesses onto the PWS operating rhythm
• Lead strategic and cross-functional projects that don't fit neatly into a single team but are critical to PWS's success

What you bring

• 4+ years in BizOps, RevOps, Strategy, or similar roles, including in-house experience at a payments, fintech, financial services, or crypto company. Consulting experience is welcome alongside in-house work, not instead of it
• A track record of owning a process end to end and driving it to completion: you've taken something messy, built the system, and kept it running without anyone chasing you
• Range across different types of work: you're as comfortable building a launch plan as automating a workflow, and you enjoy switching between them
• A builder's instinct: you've used AI tools, scripts, or no-code automation to remove manual work instead of waiting for someone else to do it
• Clear communication across audiences: you can walk Sales through a new process, brief leadership on a decision, and write requirements that Engineering can build from
• Comfort with data and rigorous attention to detail
• Self-starter who creates the roadmap when one doesn't exist

Nice to have

• Background in payments, card programs, or crypto infrastructure

About Payward

Payward is the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services, and CF Benchmarks. Over 15 years, Payward has built one of the most modern and globally accessible financial infrastructure platforms in the industry, designed to advance an open, global financial system.