Lead IT Applications Manager

As Lead IT Applications Manager at Alchemy, you build and run the business systems that help the company work. You own enterprise applications and their integrations, manage and develop the IT team, and help teams across the company redesign how they work with AI. This is a player-coach role where you configure applications, write integrations, debug workflows, and ship automations yourself, while also setting priorities, coaching engineers, managing performance, and keeping day-to-day IT service dependable.

What you'll do

• Own business applications by leading technical administration and improvement of Salesforce and connected sales tools, People Ops systems such as Rippling and ChartHop, and other business applications as priorities require. Partner with business owners on configuration, data quality, permissions, and technical escalations.
• Build across systems by writing and maintaining API integrations, scripts, and workflows that connect applications, reconcile data, and automate employee and business processes. Own testing, monitoring, failure recovery, and documentation.
• Redesign work around AI by partnering with Sales, People Ops, Recruiting, Finance, and Legal to identify workflows worth rebuilding. Deliver agents and automations that can gather context, carry out authorized steps, verify results, and escalate exceptions to the right person.
• Manage the team by setting priorities and expectations, running regular feedback and development conversations, hiring, and managing performance. Balance service coverage with project work and make clear tradeoffs when demand exceeds capacity.
• Raise the team's AI capability by building alongside engineers, reviewing their work, and turning successful approaches into shared tools, skills, and runbooks. Make AI-assisted building and verification part of how the team delivers work.
• Keep IT service reliable by overseeing support quality, onboarding and offboarding, escalations, and operational coverage with the engineers responsible for service desk, identity, endpoints, and office technology. Jump into difficult issues when needed.
• Make automation safe to operate by partnering with Security on least-privilege access, sensitive-data handling, audit trails, and approval boundaries. Use explicit approvals for high-impact actions and provide a way to stop or roll back failed automation.
• Own the application roadmap and spend by evaluating tools, managing vendor relationships and renewals, and bringing application expertise in-house where it improves service or cost. Measure improvements through reliability, turnaround time, manual work removed, and adoption by the teams served.

What you bring

• Deep hands-on experience administering enterprise SaaS applications and building integrations, with strong Salesforce experience and the ability to learn unfamiliar business systems.
• Experience managing technical staff, including coaching, prioritization, hiring, and performance management. You stay comfortable staying close to implementation.
• Ability to build and debug with APIs, scripting, and workflow platforms such as n8n or Okta Workflows, with sound practices for testing and production changes.
• Evidence of shipping AI-enabled workflows that other people use. You can explain what you delegated to AI, what you verified, where it failed, and how you improved it.
• Experience helping a team adopt new tools and working practices, including supporting people with different starting skill levels.
• Strong judgment about identity, access, employee data, and business-critical changes. You know when deterministic automation or a human decision is the better choice.
• Ability to translate business needs into technical work, explain tradeoffs, and follow through on operational details.

Nice to have

• Supporting People Ops, Recruiting, Finance, or Legal applications alongside sales systems.
• Employee lifecycle automation, identity integrations, and IT service management.
• Building agent integrations, reusable skills, or evaluation suites with an internal AI platform.

What we offer

• Private health insurance
• Gym reimbursement
• Commuter benefits
• Flexible time off
• In-office group meals
• Learning and development stipend
• Company sponsored conferences and events
• Books and audiobook subscription with Bookster

About Alchemy

Alchemy is the Web3 infrastructure and developer platform powering millions of users and the world's most innovative blockchain applications. Trusted by companies like JPMorgan, Stripe, Visa, Franklin Templeton, and Nike, and backed by a16z, Coatue, Silver Lake, and Lightspeed, Alchemy provides the infrastructure and tools developers need to build reliable, scalable, and accessible experiences.