Manager, Controls and Governance

As Manager of Controls and Governance at OKX, you serve as the primary operational engine and bridge between the US business and control functions. You strengthen OKX US' first line of defense while operating in a highly fluid environment, moving comfortably between granular risk management and growth strategy to elevate organizational maturity and sustain OKX's growth, integrity, and regulatory excellence.

What you'll do

• Support Compliance-managed KYC and KYB onboarding pipelines, identifying friction points, accelerating throughput between business units and Compliance, and resolving operational bottlenecks.
• Serve as the key liaison to the US Risk organization, providing assistance in the monitoring of KRIs and the implementation of the risk framework.
• Lead the cross-functional workflow for Compliance and Legal reviews of growth assets, including marketing campaigns, product launches, promotional materials, and client communications.
• Partner closely with Client Support and Compliance to streamline escalated customer workflows, ensure client support operations reflect regulatory requirements, and resolve customer-impacting compliance issues.
• Work with Legal, Compliance, and Risk to understand key risks associated with new product launches, and utilize relationships with Product to promote innovation and product delivery.
• Lead and coordinate reporting for executive meeting cadences, including soliciting updates and insight from business and control leads to present a cohesive view of US market performance and opportunities.
• Support the drafting and upkeep of operational policies and procedures. Prepare regular risk, control, and operational performance reporting for senior leadership.
• Represent business operations in first-line risk management activities, supporting RCSAs, maintaining risk registers, and ensuring control effectiveness.

What you bring

• 3+ years of progressive experience in Strategic Operations, Program Management, Compliance Operations, Governance, or Risk Management within fintech, crypto/web3, or heavily regulated financial services.
• A "builder" mindset with high comfort in ambiguous, rapidly evolving environments. Ability to pivot smoothly from tactical execution to strategic alignment.
• A proven track record leading cross-departmental incident response, mapping workflows, and executing post-incident remediation.
• Superior written and verbal communication skills, and a demonstrated ability to build trusted partnerships across control and first-line teams.

What we offer

• Salary of $107,002 to $160,503, depending on job-related knowledge, skills, experience, and market location.
• A performance bonus and long-term incentives as part of the compensation package.
• Comprehensive healthcare schemes for you and your dependants.
• Wellness and meal allowances.
• Learning and development programs for your growth and development.
• Various team building programs and company events.

About OKX

OKX is a leading crypto exchange and developer of OKX Wallet, giving millions access to crypto trading and decentralized applications (dApps). OKX is trusted by hundreds of large institutions seeking access to crypto markets and is backed by Proof of Reserves. Across multiple offices globally, OKX operates on core principles of "We Before Me", "Do the Right Thing", and "Get Things Done".