Manager , Engineering (SRE)

As a Manager of Engineering (SRE) at Plume, you lead a Site Reliability Engineering team while balancing hands-on technical leadership with people management. You ensure systems are reliable, scalable, and performant across an organization serving over 60 million locations globally, while growing a high-performing team of SREs and partnering closely with engineering, product, and infrastructure teams to define and uphold reliability standards.

What you'll do

• Lead, mentor, and develop a team of site reliability engineers, fostering a culture of continuous learning, collaboration, and operational excellence.
• Conduct regular one-on-ones, provide constructive feedback, and support career development for all team members.
• Mediate conflicts and facilitate effective communication within the team and across other departments.
• Work collaboratively with peer managers to deliver on strategic planning, OKR attainment, and alignment with overall business objectives.
• Establish and enforce best practices for incident response, problem management, change management, and disaster recovery.
• Drive the adoption of SRE principles and methodologies across engineering teams.
• Stay abreast of industry trends and emerging technologies to continuously improve SRE capabilities.
• Lead recruitment efforts for SRE roles, including defining job requirements, interviewing candidates, and making hiring decisions.
• Develop and implement onboarding programs to ensure new hires are successfully integrated into the team.
• Identify skill gaps and implement training programs to enhance the capabilities of the SRE team.
• Provide the necessary tools, resources, and support to enable SRE teams to effectively monitor, troubleshoot, and optimize system performance.
• Empower teams to take ownership of system reliability and drive continuous improvement initiatives.
• Remove roadblocks and facilitate cross-functional collaboration to ensure the success of SRE projects.
• Ensure successful delivery of SRE initiatives, projects, and goals, meeting defined SLAs and KPIs.
• Drive efforts to reduce operational toil, improve system availability, and enhance overall system stability.
• Report on key SRE metrics and progress to senior leadership.

What you bring

• A bachelor's degree in computer science, engineering, or equivalent experience.
• 12+ years of experience in Site Reliability Engineering or a similar role.
• 2+ years of experience managing and leading engineering teams in a global environment.
• A proven track record of building and scaling high-performing infrastructure and platforms.
• Deep understanding of SRE principles, methodologies, and best practices.
• Experience with large-scale distributed systems and cloud platforms.
• Strong communication, interpersonal, and leadership skills.
• The ability to think strategically and execute tactically.
• Experience with budgeting and resource allocation.

About Plume

Plume is an open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, partnering with over 400 ISP customers including Charter, Liberty Global, and J:COM. The platform delivers services to over 60 million locations globally and has managed over 3 billion devices. Plume's software-defined network uses OpenSync, an open-source silicon-to-cloud framework, to allow ISPs to decouple service offerings from hardware and rapidly deliver new services across a multi-vendor architecture.