Member of Custody Operations, Digital Assets

As a Member of Custody Operations at Anchorage Digital, you support the day-to-day operations that enable institutional clients to participate in digital assets. You review client transactions and instructions in a timely manner, provide attentive care to clients, and manage their transactions in a risk-conscious way. You become intimately familiar with how clients use the platform, anticipate their needs, and serve as their advocate internally alongside Client Experience teams.

What you'll do

• Service institutional clients by managing operational tasks, developing and executing operational processes in support of clients' needs, and performing transaction reviews and approvals
• Develop familiarity with all product and service offerings, gaining a deep understanding of product features and supported cryptocurrencies
• Collaborate with cross-functional teams including Client Experience, Sales, Compliance, and Product to develop operational solutions for complex client requests
• Participate in regular evening and weekend on-call rotations
• Proactively identify and escalate potential client and organizational risks to leadership
• Contribute to process-improvement projects and support the rollout of new operational workflows

What you bring

• 2-4 years of professional experience in financial services and/or the digital assets industry
• Experience supporting institutional client operations within financial services or another heavily regulated industry, with familiarity with US Anti-Money Laundering (AML) requirements
• Familiarity with traditional financial services, products, and strategies to provide thoughtful, high-touch support to institutional clients
• Experience supporting clients across multiple channels including chat, text, telephone, email, and video conferencing
• Foundational knowledge of, or strong interest in, blockchain, crypto-economics, and security engineering
• A proven ability to adapt and learn quickly as business strategies evolve and new products are introduced
• Technical aptitude to quickly navigate and learn software systems and tools such as Salesforce, Jira, and Looker
• Ability to execute end-to-end processing of client operations for institutional clients, including receiving, verifying, and reviewing transactions accurately and in a timely manner

Nice to have

• Experience using operational and compliance tools such as TRM, Notabene, or Jira

What we offer

• In-person onboarding process conducted at one of our offices (New York, Porto, Singapore, or Sioux Falls)

About Anchorage Digital

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., the company is backed by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with a Series D valuation over $3 billion. Founded in 2017 and based in San Francisco, Anchorage Digital has offices in New York, Porto, Singapore, and Sioux Falls.