Office Manager and IT Operations

As an Office Manager and IT Operations professional at BitGo, you lead office operations and provide light IT support for our Dubai office. This fully onsite role blends workplace experience, facilities management, and first-line technical support. You'll create a world-class workplace environment while ensuring systems run smoothly for our team.

What you'll do

• Manage all administrative and general office needs
• Order and stock supplies, snacks and manage the lunch program to support daily workplace needs
• Oversee local vendors and contractors and ensure service levels are maintained
• Serve as the primary contact between the company and building management and ensure all facility needs are met
• Partner with Executive Assistants and leadership on event planning, including social events, external events, holiday celebrations and offsite retreats
• Work closely with HR and People Operations on local perks and benefits programs
• Greet visitors and provide a warm and professional experience
• Ensure compliance with workplace safety requirements
• Promote a positive office culture and foster engagement and collaboration
• Support AV setup and meeting room functionality
• Serve as first-line IT support for staff, including hardware, software, WiFi, printers, email and video conferencing tools
• Handle employee onboarding and offboarding IT setup, including account provisioning, permissions, device setup and equipment collection
• Maintain IT asset inventory and track company devices and equipment
• Coordinate with external IT vendors or MSPs and escalate complex technical issues as needed
• Support basic security practices, including MFA setup, access control and device encryption
• Maintain IT documentation and simple troubleshooting guides
• Provide basic macOS troubleshooting and hands-on technical support
• Prepare payment instructions for approval and maintain supporting documentation for reconciliation with Finance
• Retrieve corporate records, invoices, and bank documentation in support of statutory audit and regulatory requests
• Serve as primary liaison with the corporate secretary on statutory filings, DWTC lodgements, board and shareholder resolutions, and register/officer changes

What you bring

• 5+ years of relevant office operations, facilities or workplace management experience
• Basic IT support experience in a professional environment
• Familiarity with macOS and common workplace tools and platforms
• Experience working with property management teams
• Strong customer service and hospitality mindset
• Detail-oriented problem solver with strong organizational and documentation skills
• Strong project management skills
• Ability to work autonomously while collaborating effectively with cross-functional teams
• Comfortable communicating with and supporting leadership stakeholders
• An innovative mindset with enthusiasm for new ideas and technologies

What we offer

• Competitive base salary, bonus and stock options
• 100% company-paid health insurance for employee and dependents
• Fully sponsored work visas
• Great colleagues and an inspiring startup environment

About BitGo

BitGo (NYSE: BTGO) is the digital asset infrastructure company delivering custody, wallets, staking, trading, financing, stablecoins, and settlement services from regulated cold storage. Since 2013, BitGo has served thousands of institutions, including financial institutions, exchanges, and platforms, and maintains regulated entities including BitGo Bank & Trust, National Association, the first federally chartered digital asset trust bank owned by a publicly traded company.