Operations Associate

As an Operations Associate at Overchain, you support the day-to-day operational engine of a settlement layer for global businesses moving money across fiat and stablecoins. You work across payment operations, reconciliation, client onboarding, compliance workflows and transaction monitoring, liaising with Canadian and international banking partners, liquidity providers and technical integrators. Based in Toronto and working closely with the London team, you help run core operational functions while testing new platform features and improving processes.

What you'll do

• Handle day-to-day operational tasks across fiat and stablecoin payment flows, including wallet creation, crypto send and receive processes, and transaction monitoring
• Manage operational inboxes, client queries and cross-team requests, tracking incidents and coordinating with tech teams when needed
• Perform daily fiat and crypto reconciliations, investigating breaks, raising queries, assisting with settlement processes and batch checks
• Produce operational reports for management, compliance and finance
• Support KYB and KYC workflows through Sumsub and linked providers, ensuring documentation, checks and approvals meet FINTRAC and wider regulatory expectations
• Maintain accurate records and assist with Travel Rule, blockchain screening and regulatory reporting tasks, including large virtual currency transaction reports
• Test new features with product and engineering teams, suggest and implement improvements to operational processes and documentation
• Help maintain SOPs, runbooks and training materials, and assist with configuration of internal tools such as HubSpot and Make.com workflows
• Work closely with Operations, Compliance, Product, Engineering and external vendors, coordinating with Canadian banking partners, liquidity providers and technical integrators
• Support ad-hoc projects as the platform scales

What you bring

• 1 to 3 years' experience in payments, fintech or financial operations
• Strong reconciliation knowledge and attention to detail
• Understanding of payment flows including incoming and outgoing transfers, settlement and ledgers
• Excellent organisational skills and ability to prioritise
• Strong verbal and written communication
• Comfort working in a fast-paced startup environment
• Eligibility to work in Canada

Nice to have

• Exposure to stablecoin or crypto operations, or a personal interest in digital assets
• Experience at an MSB, PSP, EMI, FX broker, CFD firm or VASP
• Working knowledge of FINTRAC obligations for money services businesses
• Familiarity with compliance tooling such as Sumsub or Chainalysis, HubSpot or Make.com
• Basic understanding of APIs and operational testing
• Excel or Sheets proficiency, or basic SQL knowledge

What we offer

• Base salary of CAD 60,000 to 80,000 depending on experience
• Hybrid working in Toronto
• Exposure to stablecoin settlement, payments, compliance, product and engineering
• The opportunity to grow quickly in a business scaling globally and be early in a high-growth institutional infrastructure business

About Overchain

Overchain is the settlement layer for global businesses moving money across fiat and stablecoins, providing infrastructure for financial institutions, payment service providers, brokerages, fund administrators and large corporates to receive, convert and settle value at institutional speed with compliance built in. FINTRAC-registered in Canada, the company is run with the discipline of traditional institutional FX and payments, with deep banking integrations, reliable execution and white-glove service.