Operations Manager, CADD

As Operations Manager for CADD at Tetra Digital Group, you own the operational integrity of Canada's first CAD-backed stablecoin issued by a regulated financial institution. Every CADD in circulation represents a promise: one token, one Canadian dollar, held in reserve and redeemable on demand. You'll report to the Director of Operations, CADD and work closely with compliance, finance, legal, engineering, and partnerships to keep that promise, day in and day out, inside a licensed trust company where your processes become audit evidence.

What you'll do

• Own mint and redeem end to end: manage day-to-day issuance and redemption workflows, design them to be faster without becoming looser, and deliver within the turnaround times you promise clients
• Reconcile reserves daily across every chain CADD is live on (Base, Ethereum, Tempo, and Solana), matching on-chain supply, reserve account balances, and your internal ledger, finding breaks before anyone else does
• Onboard exchanges, fintechs, payment companies, and corporates for direct mint and redeem access, running KYC, KYB, and AML properly and quickly
• Manage day-to-day relationships with reserve banks, attestation firms, blockchain analytics providers, and other service partners, holding them and yourself to service level agreements
• Design and operate maker-checker approvals, transaction limits, freeze and blocklist procedures, and other controls that apply to your own authority as well as others
• Map operational risks, write runbooks for scenarios like mis-sent funds, delayed wires, congested chains, and partner outages, and lead response when they occur
• Build automated reporting and evidence generation for reserve reports, attestation support, regulatory filings, and transaction monitoring instead of human-assembled spreadsheets
• Define and track KPIs for mint and redeem turnaround, reconciliation breaks, onboarding time, and exceptions, and act on them regularly
• Hire, mentor, and lead operations analysts as CADD volume grows, establishing a culture of accountability from day one

What you bring

• 5+ years in payments, treasury, banking, or fintech operations, with hands-on ownership of processes where an error cost real money
• Deep payments fluency: wires, EFT, settlement timing, cut-offs, and what actually happens when a payment fails
• Proven reconciliation expertise across multiple systems, able to distinguish timing differences from real breaks immediately
• Real KYC, KYB, and AML experience including onboarding, transaction monitoring, and escalation procedures
• A controlled mindset where you design processes so the easy way and the right way are the same
• Automation capability: advanced spreadsheets at minimum, plus SQL, scripting, or workflow tools you have used to replace manual processes others now depend on
• Strong communication under pressure, able to explain operational issues clearly to clients, banks, and compliance officers
• A bachelor's degree in business, finance, operations management, or a related field, or equivalent professional experience

Nice to have

• Experience with stablecoin, e-money, or prepaid issuance where every unit outstanding must be backed by something real
• CAMS or similar AML or financial crime certification
• Hands-on experience with SOC 2 Type II, reserve attestation, or provincial regulatory examination
• Building an operations function from scratch, not just running one someone else built
• Crypto experience (helpful but not required; if you have run payment or treasury operations at a bank, processor, or fintech through a real audit, you have the harder half already)

What we offer

• Base salary of $130,000 to $185,000, commensurate with experience
• Comprehensive health, dental, and paramedical coverage
• $1,000 annual learning budget for compliance and payments certifications, courses, and conferences
• Hybrid work in Toronto or Calgary with at least 2 days a week in the office and flexibility for the rest
• Generous vacation with a cultural expectation that you actually take it

About Tetra Digital Group

Tetra Digital Group is Canada's leading institutional digital asset infrastructure provider and the country's first and only regulated digital asset custodian. Backed by Urbana Corporation, National Bank, ATB Financial, Wealthsimple, Purpose Unlimited, Shakepay, Shopify, and Coinbase Ventures, Tetra operates Tetra Trust (a regulated custody arm) and CADD (a compliant on-chain payment rail backed 1:1 by Canadian dollars, live on Base, Ethereum, and Tempo). The company is replacing outdated Canadian clearing infrastructure designed in the 1980s with settlement rails that work continuously, programmatically, and under real regulatory oversight.