Operations Specialist, Part Time

As an Operations Specialist at BitGo, you work on site in Frankfurt supporting high-volume, complex operational activities for the digital asset infrastructure company. You handle crypto and banking transactions, client onboarding, compliance checks, and reconciliations, working part time with evening and Sunday shifts.

What you'll do

• Provide operational support for crypto and banking transactions, ensuring secure handling and post-transaction monitoring until on-chain settlement is confirmed
• Support the withdrawal verification process for both regular and unscheduled client requests
• Prepare daily, monthly and quarterly reconciliations of crypto and fiat accounts, covering transactions as well as Assets under Custody (AuC), and produce the related internal reports
• Troubleshoot account issues, answer inquiries promptly, and work with Sales, KYC/AML, IT Security and Customer Success to resolve problems
• Maintain the hardware and software needed for daily operations, check that backup systems are in place, and support updates such as new token support
• Support the full client onboarding process, ensuring institutional and retail clients are onboarded efficiently and in line with regulatory requirements
• Carry out KYC/AML due diligence reviews, including verifying client documentation, ownership structures and source of funds, and applying sanctions and risk checks
• Maintain complete, accurate and audit-ready client records across internal tools
• Open, maintain and close client accounts, completing all tasks accurately and on time
• Monitor client accounts throughout the customer lifecycle, including periodic KYC reviews and updates to client risk profiles
• Work closely with the KYC/AML team and escalate irregularities or open compliance questions
• Support the Compliance team with first-level screening of sanctions, PEP and adverse media alerts, and with first-level review of transaction monitoring and trade surveillance alerts
• Carry out approved compliance decisions operationally, such as account restrictions, offboarding steps and returns of funds, and handle Travel Rule data, including follow-ups with counterparty providers
• Support the Finance team with invoice recording, ledger maintenance, and review and forwarding of trading and stablecoin income
• Support the Risk and InfoSec teams with vendor follow-ups, periodic vendor risk assessments and quality reviews of governance documents
• Help with day-to-day office management, including mail handling and coordination with facility management

What you bring

• A Bachelor's degree or equivalent, or 1-2 years of experience in operations, banking or financial services, with a genuine interest in digital assets
• Prior exposure to KYC/AML, reconciliations or financial operations
• Clear written and spoken communication in German and English
• Accuracy and strong attention to detail, with a commitment to continuously improving daily workflows
• Well organized and confident with email, spreadsheets and databases to manage and track tasks
• A strong sense of urgency when serving internal and external clients, with prompt responses and support
• An analytical, solution-oriented mindset with active listening skills to help resolve issues
• The ability to prioritize, multi-task and meet deadlines
• Availability for evening and Sunday work as outlined below
• BitGo as your primary employer; any secondary employment requires prior written approval

What we offer

• Part-time position of 20 hours per week (Monday to Friday, 6:00 pm to 10:00 pm) plus Sunday shifts of about 4 hours (up to 24 hours per week in total)
• Sunday shifts initially on a call-on/call-off basis announced at least four days in advance, with plans to introduce a regular Sunday shift of about 4 hours between 1:00 pm and 4:00 pm; Sunday work is compensated with time off in lieu in line with the German Working Time Act
• Free custom lunches, dinners and snacks
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and inspiring environment

About BitGo

BitGo (NYSE: BTGO) is a digital asset infrastructure company delivering custody, wallets, staking, trading, financing, stablecoins, and settlement services from regulated cold storage. Since 2013, BitGo has served thousands of institutions and millions of investors worldwide, secures approximately 20% of all on-chain Bitcoin transactions by value, and is the largest independent digital asset custodian.