Operations Support Analyst

As an Operations Support Analyst at Coinflow, you own the end-to-end deal lifecycle for strategic merchants, working directly with high-priority clients and Coinflow's leadership. You guide merchants from first conversation through successful launch, manage referral partner relationships, and build the systems and processes that let the company scale. This is a high-visibility role for someone who thrives on bringing structure to ambiguity at a fast-growing payments company that has achieved 23x revenue growth since its seed round in 2024.

What you'll do

• Manage the end-to-end deal lifecycle for strategic merchants, partnering closely with high-priority clients and Coinflow leadership.
• Own merchant onboarding for referral partnerships, managing those relationships, guiding merchants through go-live, and serving as a resource for referral partners' requests.
• Collaborate with the Head of Partnerships to operationalize new partners and merchant onboarding by translating partnership agreements into concrete workflows, standing up processes and documentation, and ensuring a smooth handoff from deal signed to merchants live.
• Drive continuous process improvements and CRM enhancements to create better onboarding experiences and more efficient internal workflows, while maintaining CRM integrity and data accuracy.
• Track deal pipeline and onboarding status, surfacing risks, bottlenecks, and stalled deals to leadership with clear next steps.

What you bring

• 2-4 years of experience in FinTech, operations, sales, customer success, or a startup environment.
• Strong communication skills for building customer relationships, with the ability to adapt in difficult or unique conversations.
• Exceptional organizational skills with a process-first mindset; you enjoy turning messy workflows into orderly systems.
• Comfort operating in the "gray area" and defining processes where none yet exist.
• Curiosity and resourcefulness to tackle unfamiliar questions from customers and partners independently.
• The ability to juggle competing priorities across departments without compromising data integrity or single source of truth standards.

Nice to have

• Prior client relationship or sales experience.
• Hands-on experience with Google Apps Script, automation platforms such as Make or Zapier, and CRMs such as Salesforce or Attio.
• Experience building or orchestrating agent-based workflows and an interest in emerging AI technologies.

What we offer

• Base salary of $70,000 to $100,000 USD, depending on experience, education, skills, and qualifications.
• An equity grant, allowing you to share in the long-term success of the company.
• Health and wellness benefits.
• 401(k) savings plan.
• Flexible time off.

About Coinflow

Coinflow is a next-generation payment service provider founded in 2023, revolutionizing global financial infrastructure with stablecoins, AI-driven fraud prevention, and instant settlement. The company has achieved 23x revenue growth since its seed round and serves marketplaces, fintechs, remittance providers, gaming platforms, and ecommerce merchants worldwide. In October 2025, Coinflow announced a $25M Series A led by Pantera Capital, CMT Digital, Coinbase Ventures, Jump Crypto, and Reciprocal Ventures.