P2P Growth Operations Manager (CIS)

As a P2P Growth Operations Manager for the CIS region at Binance, you drive growth across Binance's peer-to-peer platform, managing user acquisition, liquidity, order success rates, and disputes. You work across product, risk, compliance, customer support, and local teams to maintain operational efficiency while navigating the regulatory landscape and expanding fiat on/off-ramp capabilities in the Commonwealth of Independent States.

What you'll do

• Drive and manage P2P platform growth across new and active users, liquidity, order success rates, and disputes
• Collaborate closely with product, risk, compliance, customer support, and local teams to maintain operational efficiency and controlled risk levels
• Navigate regulatory environments independently through cross-team collaboration to ensure compliance and support expansion of fiat on/off-ramp capabilities
• Monitor key indicators including spread competitiveness, success rate, completion rate, cancellations, and fraud patterns
• Analyze market trends, pricing dynamics, payment methods, and competitive landscape across CIS markets
• Identify operational bottlenecks and leverage data insights to propose and implement improvements in workflows, user experience, and channel performance
• Manage merchant ecosystem development including onboarding, performance monitoring, incentive programs, and quality assurance
• Coordinate operational workflows such as merchant vetting, transaction monitoring, quality reviews, and policy enforcement to uphold channel integrity
• Provide actionable business insights to internal teams to inform strategy, product roadmap, and market expansion plans
• Collaborate with product teams on feature enhancements and local rollouts
• Partner with marketing and community teams to support regional campaigns, payment method adoption, and user education initiatives
• Collaborate with customer support and dispute resolution teams to ensure timely and effective handling of user issues

What you bring

• A Bachelor's degree in Business, Economics, Finance, Engineering, or a related field
• 5+ years of experience in crypto exchanges, fintech, banking, or payment platforms
• Strong understanding of fiat payment channels and on/off-ramp mechanisms across multiple markets
• Strong understanding of the crypto landscape across the CIS region, including major markets, regulations, and user behaviors
• A data-driven approach with the ability to analyze performance metrics and translate insights into actionable improvements
• Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership
• Fluency in Ukrainian or Russian

What we offer

• Competitive salary and company benefits
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)
• Opportunities for career growth and continuous learning

About Binance

Binance is a leading global blockchain ecosystem and the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by 300+ million people across 100+ countries, Binance is known for industry-leading security, user fund transparency, trading engine speed, and deep liquidity. The company offers trading, finance, education, research, payments, institutional services, and more, with a mission to increase the freedom of money and financial access worldwide.