Principal, Business Operations - Pro

As Principal, Business Operations for Kraken's Pro organization, you build the operating systems, rhythms, and cross-functional alignment that keep the Pro team focused on its highest priorities. Kraken, a leading crypto platform with over 10 million users globally, operates under Payward, a financial infrastructure group that has spent 15 years building modern, globally accessible systems for spot trading, margin, futures, staking, and OTC services.

What you'll do

• Build operating rhythms, reviews, and forums that keep the Pro organization aligned and focused on priorities.
• Lead and deliver cross-functional projects that are critical to Pro's success but don't fit neatly into a single team.
• Support leadership in decision-making by framing issues, tracking KPIs, and surfacing gaps or risks early.
• Maintain systems for reporting, business reviews, roadmap coordination, and cross-team initiatives.
• Partner with leadership to scope and stand up new initiatives in Spot, Margin, Derivatives, or Infrastructure, from early concept through initial execution.
• Contribute to high-impact materials such as executive updates, all-hands communications, and strategic memos that provide clarity and visibility.
• Act as the first line of intake for inbound requests, triage them effectively, and ensure accountability for follow-through.
• Identify bottlenecks in how the team operates and propose improvements that help the organization scale more efficiently.
• Use business intelligence and data to support product managers and leadership across Pro, helping surface the best opportunities.
• Partner with Compliance and Legal teams to find ways to improve product experience.

What you bring

• 5-7 years in Business Operations, Product Operations, Strategy, Consulting, or similar high-leverage roles with measurable impact.
• Strong project management skills with the ability to bring structure to ambiguity and drive initiatives from concept to launch.
• Comfort with data: you interpret dashboards, KPIs, and financial and operational metrics to drive insight.
• Excellent communication skills that adapt across audiences, from executives to individual contributors.
• You are highly organized, detail-driven, and biased toward follow-through and execution.
• You are a self-starter who creates the roadmap when one doesn't exist.
• Experience collaborating across product, engineering, compliance, legal, finance, and marketing teams.
• Belief in Kraken's mission to accelerate financial freedom and inclusion through crypto.

About Kraken and Payward

Kraken is one of the world's longest-standing crypto platforms, founded in 2011 and trusted by over 10 million individuals and institutions. It is owned by Payward, a financial infrastructure group that also operates NinjaTrader, Breakout, xStocks, Payward Services, and CF Benchmarks, built to advance an open, global financial system.