Principal, Business Operations - Pro

As Principal, Business Operations for Kraken's Pro division, you'll build the operating rhythms, reviews, and cross-functional coordination that keep the Pro organization aligned and executing on its priorities. You'll work closely with leadership across product, engineering, compliance, and legal to drive strategic initiatives, maintain reporting systems, and surface insights that shape decision-making.

What you'll do

• Build operating rhythms, reviews, and forums that keep the Pro org aligned and focused on priorities.
• Lead and deliver cross-functional projects that don't fit neatly into a single team but are critical to Pro's success.
• Support leadership in decision-making by framing issues, tracking KPIs, and surfacing gaps or risks early.
• Maintain systems for reporting, business reviews, roadmap coordination, and cross-team initiatives.
• Partner with leadership to scope and stand up new initiatives in Spot, Margin, Derivatives, or Infrastructure from early concept through initial execution.
• Contribute to high-impact materials such as exec updates, all-hands, and strategic memos that provide clarity and visibility.
• Act as the first line of intake for inbound requests, triage them effectively, and ensure accountability for follow-through.
• Identify bottlenecks in how the team operates and propose improvements that help the organization scale more efficiently.
• Use business intelligence and data to support product and leadership across Pro, cutting through competing priorities and surfacing the best opportunities.
• Partner with Compliance and Legal teams to find ways to improve product experience.

What you bring

• 5-7 years in BizOps, Product Ops, Strategy, Consulting, or similar high-leverage roles with measurable impact.
• Strong project management skills: you can bring structure to ambiguity and drive initiatives from 0 to 1.
• Comfort with data: you can interpret dashboards, KPIs, and financial and operational metrics to drive insight.
• Excellent communication skills adapted across audiences, from executives to individual contributors.
• Highly organized, detail-driven, and biased toward follow-through and execution.
• Self-starter who doesn't wait for instructions and creates the roadmap when one doesn't exist.
• Experience collaborating across product, engineering, compliance, legal, finance, and marketing.
• Belief in Kraken's mission to accelerate financial freedom and inclusion through crypto.

About Kraken (Payward)

Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions globally. Owned by Payward, which also operates NinjaTrader, Breakout, xStocks, and CF Benchmarks, Kraken offers spot trading, margin, futures, staking, and OTC services built for both individual investors and institutional clients.